Outlets Manager| Waldorf Astoria Dubai Palm Jumeirah

Hilton; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading global hospitality company is seeking an Outlets Manager to oversee 4 restaurant operations in Dubai. You will be responsible for driving guest satisfaction, managing food and beverage operations, and developing team members. The ideal candidate should have 3-5 years of experience in a luxury dining environment, strong leadership skills, and creativity in service innovation.

Qualifications

• Minimum 3-5 years of experience in a high-end or luxury hotel fine dining restaurant.
• Proven track record of managing a food & beverage service team in a fast-paced environment.
• Strong creativity and passion for service innovation.

Responsibilities

• Oversee day-to-day restaurant operations ensuring efficiency and adherence to quality standards.
• Manage food cost controls to contribute to Food and Beverage revenue.
• Ensure the highest level of guest satisfaction through exceptional service.

Skills

Leadership

Food & Beverage Operations

Menu Planning

Inventory Control

Customer Service

Team Development

Education

Formal food & beverage training or equivalent certifications

Job description

An Outlets Manager with Waldorf Astoria Hotels and Resorts is responsible for is responsible for managing management over 4 restaurant operations beach beach club poolside restaurant and signature dinning. An Outlets Manager will be responsible for revenue management P&L guest satisfaction and employee satisfaction across all 4 operations.

What will I be doing

As an Outlets Manager you are responsible for managing 4 restaurant operations to deliver an excellent Guest and Member experience. A Outlets Manager would also be required to manage train and develop team members and work within all budgeted guidelines. Specifically you will be responsible for performing the following tasks to the highest standards:

• Oversee the day-to-day restaurant operations ensuring efficiency consistency and adherence to high-quality standards.
• Manage food cost controls to contribute to Food and Beverage revenue.
• Ensure compliance with all health safety and hygiene regulations.
• Lead train and inspire a multicultural kitchen brigade fostering a culture of excellence teamwork and innovation.
• Conduct regular performance reviews and support team members growth and development.
• Ensure the highest level of guest satisfaction through exceptional service.
• Collaborate with the Culinary team to tailor experiences for special events and themed dining.
• Recruit manage train and develop the Restaurant team
• Manage guest queries in a timely and efficient manner
• Work within budgeted guidelines in relation to Food and Payroll
• Drive sales to maximize budgeted revenue
• Develop menus with other members of F&B team
• Accountable for monthly stock takes
• Incentivize team members to maximize sales and revenue
• Set departmental targets and objectives work schedules budgets and policies and procedures
• Evaluate guest satisfaction levels with a focus on continuous improvement
• Ensure communication meetings are conducted and post-meeting minutes generated
• Be environmentally aware
• Assist other departments wherever necessary and maintain good working relationships
• Comply with hotel security fire regulations and all health and safety legislation

What are we looking for

An Outlets Manager serving Waldorf Astoria Hotels & Resorts is always working on behalf of our guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviors skills and values that follow:

• Minimum 3-5 years of experience in a high-end or luxury hotel fine dining restaurant or an equivalent setting.
• Proven track record of managing a food & beverage service team in a fast-paced environment.
• In-depth knowledge of food & beverage operations including menu planning inventory control cost management and beverage section with a focus on Asian cuisine and beverages.
• Strong understanding of food and beverage trends guest preferences and cultural sensitivity in culinary practices.
• Formal food & beverage training or equivalent certifications.
• Exceptional leadership and organizational skills.
• Strong creativity and passion for service innovation.
• Ability to manage stress in a high-pressure environment.
• Excellent communication and interpersonal skills.
• Keen eye for detail and commitment to quality.
• Ability to work a variety of shifts including weekends days afternoons and evenings

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all.

EOE/AA/Disabled/Veterans

Required Experience:

Manager