Outlet Manager

AccorHotel; Ras Al Khaimah; On-site; AED 80,000 - 100,000; Full time

Job summary

A global hospitality company in Ras al-Khaimah is seeking a skilled Operations Manager. You will be responsible for overseeing daily restaurant operations, ensuring high service standards, and leading a team to deliver exceptional experiences. Candidates should have a degree in Hospitality Management and at least 5 years of relevant management experience in luxury hotels. This full-time position offers an opportunity to excel in an upscale environment.

Qualifications

• Minimum 5 years of experience in restaurant or outlet management within a five-star hotel or luxury resort.

Responsibilities

• Manage the day-to-day operations of the restaurant ensuring smooth and efficient service.
• Deliver an exceptional dining experience by maintaining high service standards.
• Recruit, train, supervise and motivate team members.

Skills

Leadership

Organizational skills

Communication skills

Education

Degree or diploma in Hospitality Management

Job description

Operations Management

• Manage the day-to-day operations of the restaurant ensuring smooth and efficient service.

• Supervise all service activities and ensure compliance with resort standards and policies.

• Monitor food and beverage quality presentation and consistency.

• Maintain accurate stock levels and oversee ordering storage and inventory control.

• Ensure adherence to hygiene safety and sanitation standards (HACCP).

Guest Experience

• Deliver an exceptional dining experience by maintaining high service standards.

• Handle guest inquiries and complaints promptly and professionally.

• Build and maintain strong relationships with guests encouraging repeat visits.

Team Leadership

• Recruit train supervise and motivate team members to perform to the highest standards.

• Conduct regular briefings performance evaluations and on-the-job training.

• Promote teamwork professionalism and a positive work culture.

Financial Management

• Achieve financial targets including revenue cost control and profitability goals.

• Analyze sales and expense reports to identify trends and areas for improvement.

• Implement effective upselling and promotional strategies to maximize revenue.

Compliance & Standards

• Ensure compliance with all resort policies procedures and licensing regulations.

• Maintain accurate records for operations inventory and reporting.

• Regularly review and update standard operating procedures (SOPs).

Qualifications

• Degree or diploma in Hospitality Management or a related field.

• Minimum 35 years of experience in restaurant or outlet management within a five-star hotel or luxury resort.

• Strong leadership organizational and communication skills.

Remote Work

No

Employment Type

Full-time