Outlet Manager

FAIRMONT; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hospitality establishment in Abu Dhabi seeks an Outlet Operations Manager to oversee daily operations, ensure high standards of service and hygiene, and lead the team. The ideal candidate has a degree in Hospitality Management, at least 3 years of managerial experience in food & beverage, and excellent guest service skills. Competitive salary and various employee benefits are offered.

Benefits

Competitive salary

Training and development opportunities

Health and wellness benefits

Employee recognition programs

Social events and activities

Qualifications

• Minimum 3 years of supervisory or managerial experience in food & beverage operations.
• Strong communication and leadership skills to inspire a team.
• Knowledge of food safety standards and cost control.

Responsibilities

• Manage daily operations ensuring smooth service and hygiene standards.
• Deliver outstanding guest service while anticipating needs.
• Supervise, train, and motivate the outlet team.

Skills

Guest Service

Leadership

Communication

Flexibility

Education

Diploma or degree in Hospitality Management

Tools

Microsoft Office Suite

F&B software

Job description

Company Description

Rixos Marina Abu Dhabi is a luxurious hospitality establishment that seamlessly combines modern elegance with world‑class amenities. Nestled in the heart of Abu Dhabi, our resort offers an unparalleled experience for both leisure and business travelers. With a prime waterfront location, Rixos Marina Abu Dhabi sets itself apart as a premier destination for those seeking a blend of sophistication, comfort, and personalized service.

Key Features

• Stunning Waterfront Setting: Enjoy breathtaking views of the marina and the Abu Dhabi skyline from the comfort of our well‑appointed rooms and suites. The strategic location allows guests to immerse themselves in the vibrant atmosphere of the city.
• Luxurious Accommodations: Our accommodations are designed to provide the utmost comfort and style. Each room and suite is meticulously furnished with modern amenities, ensuring a relaxing and enjoyable stay for every guest.
• World‑Class Dining: Indulge your palate with a diverse array of culinary delights at our on‑site restaurants. From international cuisines to local flavors, our chefs craft exquisite dishes that cater to every taste.
• State‑of‑the‑Art Facilities: Whether you're here for business or leisure, Rixos Marina Abu Dhabi offers a range of facilities to meet your needs. Our conference and event spaces are equipped with cutting‑edge technology, while our wellness facilities provide a rejuvenating experience.
• Exceptional Service: At Rixos Marina Abu Dhabi, we take pride in delivering personalized and attentive service. Our dedicated staff is committed to ensuring that every guest's stay is memorable and exceeds expectations.

Job Description

Outlet Operations: Manage the day‑to‑day operations of the outlet, ensuring smooth and efficient service, and maintaining high standards of hygiene, safety, and quality.

• Guest Experience: Deliver outstanding guest service by anticipating needs, handling feedback effectively, and creating a welcoming and engaging atmosphere.
• Team Leadership: Supervise, train, and motivate the outlet team. Manage schedules, monitor performance, and foster a culture of collaboration and excellence.
• Revenue & Cost Control: Maximize revenue through upselling, controlling costs, minimizing waste, and managing inventory and stock effectively.
• Compliance: Ensure compliance with food safety regulations, hygiene standards, and internal SOPs. Conduct regular audits and training.
• Marketing & Promotions: Collaborate with the marketing team to develop and execute promotions, events, and initiatives to attract and retain guests.
• Reporting: Prepare reports on sales, guest feedback, staff performance, and operational needs. Provide insights and recommendations for improvement.
• Collaboration: Work closely with the kitchen, bar, and other F&B outlets to ensure seamless service and coordination.

Qualifications

• Sustainability: Commit to and maintain sustainable practices by enhancing resource efficiency, minimizing waste, and promoting eco‑friendly, social, and ethical initiatives. Align with the hotel's broader ESG (Environmental, Social, and Governance) and CSR (Corporate Social Responsibility) objectives to drive positive impact across all pillars of sustainability.
• Compliance and Standards: Ensure full compliance with local legal requirements, international standards, health and safety regulations, company policies, ISO standards, and industry best practices. Continuously review and update operational processes to ensure alignment with evolving legal and regulatory requirements.
• Food Safety & Hygiene: Ensure full compliance with food safety and hygiene regulations by overseeing proper purchasing, storage, handling, maintenance, communication, and preparation practices across all departments.
• Education: Diploma or degree in Hospitality Management or related field.
• Experience: Minimum 3 years of experience in a supervisory or managerial role in food & beverage operations.
• Leadership & Communication: Strong leadership and communication skills with the ability to inspire a team.
• Knowledge: Knowledge of food safety standards, cost control, and POS systems.
• Technical: Proficient in Microsoft Office Suite (Word, Excel, Outlook); knowledge of F&B software is a plus.
• Guest Service: Exceptional guest service skills and a passion for hospitality.
• Work Under Pressure: Ability to work under pressure in a fast‑paced environment.
• Flexibility: Flexibility to work shifts, weekends, and holidays.

Additional Information

• Competitive Salary and Compensation: Rixos Marina Abu Dhabi may offer a competitive salary that reflects the industry standards for similar positions.
• Training and Development Opportunities: Access to training programs and development opportunities to enhance skills and advance within the company.
• Career Advancement: Opportunities for career growth and advancement within the Rixos Hotels group.
• Health and Wellness Benefits: Comprehensive health insurance coverage.
• Employee Recognition Programs: Recognition programs to acknowledge and reward outstanding performance and dedication.
• Work‑Life Balance: Policies and practices that promote a healthy work‑life balance, including flexible scheduling where possible.
• Uniforms and Dress Code: Provision of uniforms or dress code guidelines for a professional and cohesive appearance.
• Social Events and Activities: Participation in social events, team‑building activities, and employee gatherings to foster a positive work culture.
• Transportation Services: Transportation services.
• Employee Wellness Programs: Wellness programs, such as fitness classes or gym access, to promote a healthy lifestyle.