Order-Taker (Housekeeping) (Emiratis Only) - LXR Eastern Mangroves Abu Dhabi (Pre-Opening)

Hilton; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel brand in Abu Dhabi is seeking an Order-Taker for Housekeeping to manage requests, maintain service standards, and respond to emergencies. Ideal candidates will have prior customer service experience and excellent communication skills. Join our team to deliver exceptional guest experiences and uphold our standards of hospitality.

Qualifications

• Previous customer service or administrative support experience required.
• Housekeeping experience preferred.

Responsibilities

• Handle team member and guest requests to meet standards.
• Maintain the Work Order System for service requests.
• Ensure readiness of rooms through coordination with supervisors.
• Respond to emergency calls and monitor the alarm system.
• Control office traffic, representing the hotel positively.
• Prepare and manage guest supplies and lost and found items.

Skills

Customer service experience

Excellent communication skills

Job description

LXR Hotels & Resorts is a collection of independent, luxury properties that celebrate the unique character of each destination. Every hotel in the LXR portfolio offers a bespoke experience, combining authentic service with refined elegance and cultural richness. At LXR, we believe in creating unforgettable moments for our guests—and extraordinary opportunities for our team members.

As an Order-Taker (Housekeeping), you would be responsible for answering all telephones, dispatches via 2-way communication system and generates computerized reports to ensure department compliance with service standards.

What will I be doing?

As an Order-Taker (Housekeeping), you will be responsible for performing the following tasks to the highest standards:

• Handle team member and guest requests by delegating to the appropriate individuals and follow up to ensure department and hotel standards are met
• Maintain the computerized Work Order System. This requires logging and recording all service requests, implementation, distribution, and closing of all Work Orders
• Ensure vacant/ready rooms are available to the Front Office through coordination with the Floor Supervisor team
• Responds to all emergency call which includes monitoring the alarm system
• Dispatching and directing the proper crafts to the location, notifying other departments and the alarm-company of the situation
• Coordinate and control all office traffic
• Present a positive, professional, and courteous image, to ensure guest satisfaction
• Maintain the brand's high quality standards
• Ability to remain calm and perform all essential functions during emergency situations
• Maintain control of Guest Supplies, prepare the needed supplies for requisitions and handle lost and found

What are we looking for?

An Order-Taker (Housekeeping) serving Hilton Brand Hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Prior customer service/administrative support or housekeeping experience required
• Excellent communication skills

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended‑stay suites and mid‑priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!