Order-Taker & Administrator (Emiratis Only) (Engineering) - LXR Eastern Mangroves Abu Dhabi (Pr[...]

Hilton Worldwide, Inc.; Abu Dhabi; On-site; AED 50,000 - 70,000; Full time

Job summary

A luxury hotel brand in Abu Dhabi is seeking an Order-Taker & Administrator for its Engineering department. This role involves coordinating maintenance requests, monitoring schedules, and maintaining records. The ideal candidate will have experience in administration or hospitality with strong organizational skills. Hilton offers career development opportunities and world-class training.

Benefits

World-class training

Career development opportunities

Qualifications

• Previous experience in an administrative or order-taking role, ideally within Engineering or Hospitality.
• Strong organizational and multitasking skills with excellent attention to detail.
• Good knowledge of Microsoft Office; experience with maintenance management systems is an advantage.

Responsibilities

• Receive, log, and prioritize all maintenance requests from guests and internal departments.
• Coordinate with Engineering team to ensure tasks are completed promptly.
• Maintain accurate records of requests and work orders.

Skills

Organizational skills

Multitasking skills

Attention to detail

Strong communication skills

Fluency in English

Proactive approach

Tools

Microsoft Office

Maintenance management systems

Job description

Job Description - Order-Taker & Administrator (Emiratis Only) (Engineering) - LXR Eastern Mangroves Abu Dhabi (Pre-Opening) (HOT0BW37)

Job Description

Job Number

HOT0BW37

Work Locations

LXR Eastern Mangroves Abu Dhabi Al Salam Street - Al Kheeran Eastern Mangroves District UAE

LXR Hotels & Resorts is a collection of independent, luxury properties that celebrate the unique character of each destination. Every hotel in the LXR portfolio offers a bespoke experience, combining authentic service with refined elegance and cultural richness. At LXR, we believe in creating unforgettable moments for our guests—and extraordinary opportunities for our team members.

At LXR Hotels & Resorts, we believe that every detail contributes to a flawless guest experience. Our Engineering team ensures that all facilities and systems are maintained seamlessly behind the scenes. As an Order Taker – Engineering, you will be the central point of coordination, ensuring that maintenance requests are recorded, communicated, and followed up with efficiency and professionalism.

What will I be doing?

Receive, log, and prioritize all maintenance requests from guests and internal departments.

Coordinate with Engineering team members to ensure tasks are assigned and completed promptly.

Maintain accurate records of requests, work orders, and completion times.

Follow up with departments or guests to ensure issues are resolved satisfactorily.

Assist in preparing daily job allocations, reports, and shift handovers.

Monitor and track preventive maintenance schedules and support administrative tasks.

Handle telephone calls and correspondence professionally and efficiently.

Support the Chief Engineer/Engineering Supervisors with documentation and departmental coordination.

Ensure compliance with Hilton standards and procedures in all record-keeping.

Perform additional tasks as required to support the smooth functioning of the Engineering department.

What are we looking for?

The ideal candidate will have:

• Previous experience in an administrative or order-taking role, ideally within Engineering or Hospitality.
• Strong organizational and multitasking skills with excellent attention to detail.
• Good knowledge of Microsoft Office; experience with maintenance management systems is an advantage.
• Strong communication skills, with fluency in English (Arabic is a plus).
• A proactive and professional approach, with the ability to remain calm under pressure.
• A collaborative, team-focused mindset.

Why join LXR?

At LXR Eastern Mangroves Abu Dhabi, you will be part of an exceptional team that ensures our guests enjoy seamless luxury in every moment. Hilton offers world-class training, career development opportunities, and the chance to contribute to a legacy of excellence.

Job

Engineering, Maintenance and Facilities