Order-Taker & Administrator (Emiratis Only) (Engineering) - LXR Eastern Mangroves Abu Dhabi (Pr[...]

Hilton Worldwide, Inc.; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel brand in Abu Dhabi seeks an Order-Taker & Administrator to support the Engineering department. Responsibilities include logging maintenance requests, coordinating tasks, and maintaining records. Ideal candidates have experience in administration within hospitality and excellent organizational skills. Join a dedicated team providing exceptional guest experiences.

Benefits

World-class training

Career development opportunities

Qualifications

• Previous experience in an administrative or order-taking role, ideally within Engineering or Hospitality.
• Good knowledge of Microsoft Office; experience with maintenance management systems is an advantage.
• Strong communication skills, with fluency in English (Arabic is a plus).

Responsibilities

• Receive, log, and prioritize all maintenance requests.
• Coordinate with Engineering team members to ensure tasks are completed promptly.
• Maintain accurate records of requests and work orders.
• Monitor and track preventive maintenance schedules.

Skills

Organizational skills

Multitasking

Attention to detail

Fluency in English

Communication skills

Tools

Microsoft Office

Maintenance management systems

Job description

Order-Taker & Administrator (Emiratis Only) (Engineering) - LXR Eastern Mangroves Abu Dhabi (Pre-Opening)

Job Number: HOT0BW37

Work Locations

LXR Eastern Mangroves Abu Dhabi
Al Salam Street - Al Kheeran
Eastern Mangroves District
UAE

LXR Hotels & Resorts is a collection of independent, luxury properties that celebrate the unique character of each destination. Every hotel in the LXR portfolio offers a bespoke experience, combining authentic service with refined elegance and cultural richness. At LXR, we believe in creating unforgettable moments for our guests—and extraordinary opportunities for our team members.

At LXR Hotels & Resorts, we believe that every detail contributes to a flawless guest experience. Our Engineering team ensures that all facilities and systems are maintained seamlessly behind the scenes. As an Order Taker – Engineering, you will be the central point of coordination, ensuring that maintenance requests are recorded, communicated, and followed up with efficiency and professionalism.

What will I be doing?

• Receive, log, and prioritize all maintenance requests from guests and internal departments.
• Coordinate with Engineering team members to ensure tasks are assigned and completed promptly.
• Maintain accurate records of requests, work orders, and completion times.
• Follow up with departments or guests to ensure issues are resolved satisfactorily.
• Assist in preparing daily job allocations, reports, and shift handovers.
• Monitor and track preventive maintenance schedules and support administrative tasks.
• Handle telephone calls and correspondence professionally and efficiently.
• Support the Chief Engineer / Engineering Supervisors with documentation and departmental coordination.
• Ensure compliance with Hilton standards and procedures in all record-keeping.
• Perform additional tasks as required to support the smooth functioning of the Engineering department.

What are we looking for?

• Previous experience in an administrative or order-taking role, ideally within Engineering or Hospitality.
• Strong organizational and multitasking skills with excellent attention to detail.
• Good knowledge of Microsoft Office; experience with maintenance management systems is an advantage.
• Strong communication skills, with fluency in English (Arabic is a plus).
• A proactive and professional approach, with the ability to remain calm under pressure.
• A collaborative, team-focused mindset.

Why join LXR?

At , you will be part of an exceptional team that ensures our guests enjoy seamless luxury in every moment. Hilton offers world-class training, career development opportunities, and the chance to contribute to a legacy of excellence.

EOE / AA / Disabled / Veterans

Schedule

Full-time
Brand: LXR by Hilton

Job

Engineering, Maintenance and Facilities