Order Management Team Leader

Emerson; Dubai; On-site; AED 240,000 - 420,000; Full time

Job summary

Emerson in Dubai is seeking an Order Management Team Leader to ensure on-time delivery of customer orders and provide expert support to customers. This role partners with logistics, production, and finance to optimize order to cash and maintain high service levels.

You will mentor the team, manage backlog, drive improvements based on data, and ensure compliance with Emerson policies. Strong leadership and communication are essential to deliver reliable results in a fast-paced environment.

Qualifications

• Bachelor's degree in engineering or related field.
• Proven track record in leadership and team management.

Responsibilities

• Ensure accurate and timely processing of orders from entry to delivery.
• Supervise and manage order backlog and address delays.
• Collaborate with logistics, supply chain, and production teams.
• Be main point of contact for customer order inquiries.
• Investigate and resolve order-related issues.
• Lead and mentor the order management team.
• Prepare reports on order status and team performance.
• Drive continuous improvement in order management processes.
• Enforce Emerson trade compliance and quality procedures.
• Maintain professional communication in all business activities.

Skills

Leadership

Communication

Negotiation

Team management

Customer focus

Education

Bachelor's in Engineering

Tools

CRM software

Oracle systems

Job description

Description

Emerson is a global leader in technology and engineering driving innovation to bring value for customers and shareholders. With our focus on the core business platform Automation Solutions we are wellpositioned to meet the challenges of a dynamic and unpredictable marketplace.

We are currently seeking an Order Management Team Leader who will be responsible for ensuring the ontime delivery of customer orders and providing support to customers. This role is dedicated to maintaining the highest standards of customer service in alignment with the Problem Solver principles. The position collaborates with customers to deliver comprehensive commercial support to both customers and the business.

In This Role Your Responsibilities Will Be:

• Ensure accurate and timely processing of orders from order entry to delivery.
• Supervise and manage order backlog proactively addressing delays or issues.
• Work closely with logistics supply chain and production teams to meet customer delivery expectations.
• Act as the main point of contact for customer order inquiries ensuring high levels of customer satisfaction.
• Investigate and resolve orderrelated issues such as discrepancies delays or pricing concerns.
• Lead and mentor the order management team ensuring productivity and adherence to company policies.
• Manage POR and backlog reporting to finance team.
• Implement standard methodologies to optimize order management processes and reduce errors.
• Collaborate with sales finance and operations teams to improve ordertocash efficiency.
• Supervise key performance indicators related to order accuracy ontime delivery and customer satisfaction.
• Prepare reports and provide insight into order status and team performance.
• Drive continuous improvement initiatives based on data analysis and customer feedback.
• Redirect customer support requests to the correct owner as appropriate incl. Rapid Response
• Always conduct all business and all communication in a professional manner
• Proactively perform timely date management in accordance with the agreed procedures.
• Training monitoring for all team members and liaise with technical trainers & HR.
• Enforce to local and international Emerson Trade Compliance and Quality Management procedures as well as the Emerson Ethics policy with respect to all business activities.
• Enforce to Emersons commitment to Environment Health & Safety as a core business values
• Other responsibilities as required by your manager

Who you are

• Achieves goals consistently and delivers results.
• Puts customer needs at the center of decisionmaking.
• Sets priorities and ensures alignment with objectives.
• Think ahead and develops strategies for longterm success.
• Builds strong relationships and promotes collaboration.

For this Role You Will Need:

• Bachelors degree or equivalent experience in engineering (preferably Instrumentation Electrical or Mechanical) or a related field.
• Minimum of 810 years of sales background in the measurement instrumentation industry preferably with experience in the Omani market.
• Proven track record of achieving and exceeding sales targets.
• Strong technical knowledge of measurement technologies and applications.
• Excellent communication presentation and negotiation skills.
• Strong leadership and team management skills.

Preferred Qualifications that Set You Apart:

• Experience with CRM software.
• Familiarity with Oracle systems.
• Proficiency in setting and achieving SMART goals.

Our Culture & Commitment to You!

At Emerson we prioritize a workplace where every employee is valued respected and empowered to grow. We foster an environment that encourages innovation collaboration and diverse perspectivesbecause we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship training or leadership opportunities we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing flexible competitive benefits plans to meet you and your familys physical mental financial and social needs. We provide medical insurance plans Employee Assistance Program tuition reimbursement employee resource groups recognition and much more. Our culture prioritizes worklife balance and offers flexible time off plans including paid parental leave (maternal and paternal) vacation and holiday leave.

Our training programs and initiatives focus on endto end development from onboarding through senior leadership. We provide a wide range of development opportunities including facetoface and virtual training mentorship and coaching project management and onthejob training.

Learn more about our Culture & Values.