Order Management Lead: Client Success & Operations

Antal International; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading order management firm in Abu Dhabi is seeking an experienced professional to lead the order management team. The ideal candidate will have 5-7 years of experience in order management and a strong understanding of the order-to-cash process in construction manufacturing. Responsibilities include client contact, order accuracy, and driving process improvements to boost customer satisfaction.

Qualifications

• 5-7 years of experience in order management, sales operations, or a similar role.
• Strong knowledge of order-to-cash process in construction supply/manufacturing.
• Understanding of contracts, warranties, and commercial terms.

Responsibilities

• Lead and motivate the order management team to meet goals.
• Serve as the primary client contact post-sales, ensuring clear communication.
• Review orders and contracts for accuracy and timely delivery.
• Coordinate with Finance on invoicing and payment follow-ups.
• Work with Engineering on drawings, approvals, and documentation.
• Track order progress and resolve issues promptly.
• Drive process improvements to boost efficiency and customer satisfaction.

Skills

Client relationship management

Communication skills

Leadership

Detail-oriented

Organizational skills

Problem-solving abilities

Tools

WBS systems

MS Office

Job description

A leading order management firm in Abu Dhabi is seeking an experienced professional to lead the order management team. The ideal candidate will have 5-7 years of experience in order management and a strong understanding of the order-to-cash process in construction manufacturing. Responsibilities include client contact, order accuracy, and driving process improvements to boost customer satisfaction.