Order Management Executive

MOSCOT; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading eyewear brand in Dubai is seeking a candidate to manage the end-to-end order fulfilment cycle, coordinate with logistics providers, and support the marketing team. The ideal candidate must have at least 5 years of customer service experience, be proficient in SAP ERP and MS Office, and be available immediately.

Qualifications

• At least 5 years of Customer Service experience required.
• Immediate availability required.

Responsibilities

• Manage the end-to-end order fulfilment cycle.
• Coordinate with third-party logistics providers.
• Monitor inventory levels.
• Support the Marketing Team.
• Handle client communications regarding inquiries.
• Assist in SRP validation across local currencies.

Skills

experienced with SAP ERP

Customer Service experience

full proficiency of Excel and MS Office

English language professional level

immediately available

experience in eyewear or fashion accessories industry

Job description

• Manage the end-to-end order fulfilment cycle, including order input, shipping, invoicing, aftersales service, returns, and claims
• Coordinate with third-party logistics providers for stock receiving, picking, packing, and shipment arrangements
• Monitor inventory levels and track order fulfilment status
• Support the Marketing Team with POP and PR sample orders, showroom sample management, and annual stock take
• Prepare and maintain weekly reports including:
  • Open order status
  • Order fulfilment
  • Stock availability
  • Inventory overview
• Handle client communications regarding inquiries, order placement, status updates, and aftersales support
• Assist in SRP validation across local currencies
• Perform general administrative tasks such as:
  • Order forms
  • Defective claim forms
  • Import/export documentation

Skills

• experienced with SAP ERP
• at least 5 years of Customer Service experience
• full proficiency of Excel and MS Office
• English language professional level
• immediately available
• previous experience in eyewear or fashion accessories industry