Order Desk Executive

LIXIL Corporation; Dubai; Presencial; AED 120.000 - 180.000; Jornada completa

Descripción de la vacante

IMEA (India, Middle East, Africa) United Arab Emirates LE_0165-Grome Marketing (Cyprus) Ltd. seeks an Order Management professional to manage quotes, orders, delivery coordination, and invoicing in SAP from Dubai.

You will act as the primary liaison between customers and internal teams, ensuring timely updates and accurate commitments. The role requires 5–7 years of related experience, strong English and Arabic communication, and familiarity with cross-functional coordination in a multinational

Formación

• Bachelor’s degree in business, supply chain, logistics, operations management or related field.
• MBA or postgraduate qualification is a plus.
• Fluent written and spoken English and Arabic.
• Arabic language is advantageous for customer-facing roles in KSA/GLP.

Responsabilidades

• Receive, validate, prepare, and issue customer quotations per pricing policies.
• Process orders in SAP with PO validation, pricing, quantities and terms.
• Manage end-to-end order lifecycle from quotation to closure.
• Monitor order availability and delivery dates; coordinate with plants, warehouses, logistics and sales.

Conocimientos

Customer service

Communication

Order management

Arabic language

Educación

Bachelor’s degree in Business Administration

MBA (preferred)

Herramientas

SAP

Descripción del empleo

IMEA (India, Middle East, Africa) United Arab Emirates LE_0165-Grome Marketing (Cyprus) Ltd. Employee Assignment Hybrid Full Time 1 December 2026

The primary purpose of this role is to ensure customer satisfaction by effectively managing customer requirements throughout the end-to-end Order Management process. The role acts as the main point of contact between customers and internal stakeholders, ensuring accurate and timely order processing, delivery coordination, and proactive communication, while maintaining a high level of service and supporting business objectives.

Primary Responsibilities

• Receive, validate, prepare, and issue customer quotations in line with established pricing, commercial policies, and approval procedures.
• Process customer orders and ensure accurate and timely order entry in SAP, including validation of customer POs, pricing, quantities, delivery requirements, and commercial terms.
• Manage the end-to-end order lifecycle, from quotation and order confirmation through order release, delivery, invoicing, and closure.
• Monitor order availability, backorders, and delivery dates, and proactively coordinate with plants, warehouses, Demand Planning, Logistics, and other relevant stakeholders to secure customer requirements.
• Review order status regularly, identify potential supply or delivery risks at an early stage, and proactively communicate appropriate alternatives and solutions to customers and Sales.
• Coordinate order releases and delivery notes while ensuring that all required commercial and financial conditions, including credit availability, payment terms, prepayments, and LCs where applicable, are fulfilled.
• Monitor released deliveries and coordinate with Distribution Centers, Logistics, and Finance/Credit Control to resolve delivery, invoicing or credit-related blocks.
• Ensure complex, special, and project orders are reviewed for technical and commercial accuracy and followed through until completion.
• Maintain continuous communication with customers and Sales teams, acting as a key point of contact for order status, availability, delivery commitments, and operational requirements.
• Monitor open orders and ensure regular follow-up on ageing orders, backorders, and customer commitments.
• Support monthly sales closing by closely monitoring order releases, deliveries, invoicing status, and potential risks impacting the expected sales.
• Prepare and maintain regular reporting on order intake, open orders, deliveries, invoicing, backorders, and other relevant Order Management KPIs.
• Support Demand Planning by providing relevant market intelligence, customer requirements, order trends, and changes in demand.
• Coordinate with relevant internal stakeholders on country-specific import regulations, product certifications, approvals, and compliance requirements that may impact order fulfillment.
• Drive high levels of customer satisfaction through accurate execution, proactive communication, ownership, and timely resolution of operational issues.

Location

Dubai, UAE

Qualifications and Education

• Bachelor’s degree in business administration, Supply Chain, Logistics, Operations Management, or a related field.
• MBA or relevant postgraduate qualification is considered a plus.
• Fluent written and spoken English - Fluent written and spoken Arabic
• Arabic is considered an advantage, especially for customer-facing responsibilities in KSA/GLP.

Experience

• Minimum 5 - 7 years of experience in Order Management, Customer Service, Supply Chain, Sales Operations, or a comparable role.
• Previous experience in customer order handling, quotations, order processing, delivery coordination, and customer communication is required.
• Experience working with ERP systems, preferably SAP, is highly preferred.
• Experience in a multinational or regional business environment is considered an advantage.