Operations Team Leader

Hygiene Tech; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hygiene services firm in Abu Dhabi seeks a candidate to manage team operations, oversee client relationships, and ensure compliance with SOPs. The role involves regular performance reviews, logistical management, and maintaining strong client communication. Candidates should have team management experience and proficiency in Microsoft Office applications.

Qualifications

• Experience in managing logistics and inventory.
• Proficient in Microsoft Office applications.

Responsibilities

• Ensure team adherence to SOPs and job descriptions.
• Conduct monthly team meetings and performance reviews.
• Manage client relationships and handle service requests.

Skills

Team management

Logistics knowledge

Inventory management

Computer literacy (Excel, PowerPoint, Word)

Job description

Key Responsibilities

• Ensure all team members follow SOPs, job descriptions, and company instructions.
• Conduct monthly team meetings to review performance and introduce improvements.
• Provide guidance, support, and training to team members.
• Take disciplinary action when rules and standards are not followed.
• Empower colleagues and promote a collaborative work environment.
• Uphold Hygiene Tech’s Mission, Vision, and organizational values.
• Act as a reliever for all team members in their absence to ensure continuity of smooth business Client Portfolio & Account Handling.
• Assign new accounts to team members and reshuffle as needed.
• Manage medium to large contractual clients for hygiene, femcare, and HVAC scent systems.
• Approve hygiene service inquiries before quotation and schedule service days.
• Handle client complaints and requests, ensuring timely resolution and updates.
• Maintain strong client relationships through proactive communication.
• Schedule monthly and regular services in coordination with store managers and technicians.
• Organize workflow to meet client timeframes and service commitments.
• Apply for work permits, gate passes, and site‑specific requirements.
• Arrange retrieval of dispensers and loaned items for canceled contracts.
• Prepare service reports, delivery notes, invoices, and purchase orders.
• Maintain and update Client Tracker, distribution lists, and service documentation.
• Encode service reports into the system and monitor Accounts Receivable (AR).
• Archive invoices via scanning and structured filing.
• Backup local data and Outlook to the server regularly.
• Maintain expert knowledge of all department products and services.
• Prepare and submit warranty files quarterly and follow up on approvals.
• Monitor sample collection and updates across the sales team.
• Handle sample requests, retrievals, and collections.
• Receive and respond to client calls, emails, and queries.
• Coordinate with Sales‑In‑Charge regarding client accounts and service matters.
• Follow the Hygiene Tech chain of communication as per the organizational chart.

Qualifications

• Having experience of managing team, logistics, inventory & good knowledge of computers like Excel, PowerPoint, Word, etc.