Operations Support Executive (Arabic Speakers)

Dicetek LLC; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A technology company is seeking an Operations/Application Support Executive responsible for maintaining and troubleshooting business applications. This role involves providing technical support, monitoring application performance, conducting user training, and enhancing functionality based on user feedback. Strong problem-solving skills and experience in application support are preferred.

Qualifications

• Strong understanding of business applications and IT systems.
• Excellent problem-solving and analytical skills.
• Good communication and customer service skills.
• Ability to manage multiple tasks and prioritize effectively.
• Experience in application support or a related field is preferred.

Responsibilities

• Provide first-line support for business applications.
• Monitor application performance and identify potential issues.
• Work with developers and IT teams to fix technical issues.
• Conduct user training and create support documentation.
• Ensure all incidents are logged and tracked.
• Manage software updates and patches.
• Analyze user feedback to improve application functionality.

Skills

Understanding of business applications

Problem-solving skills

Communication skills

Customer service skills

Ability to manage multiple tasks

Job description

An Operations / Application Support Executive is responsible for maintaining, troubleshooting, and ensuring the smooth functioning of business applications. They provide technical support to end-users, resolve application-related issues, and work closely with the development and IT teams to enhance application performance.

Key Responsibilities

• Provide first-line support for business applications and resolve user issues promptly.
• Monitor application performance and identify potential issues.
• Work with developers and IT teams to troubleshoot and fix technical issues.
• Conduct user training and create support documentation.
• Ensure all application-related incidents are logged and tracked.
• Manage software updates and patches to ensure optimal performance.
• Analyze user feedback to improve application functionality and user experience.

Skills & Qualifications

• Strong understanding of business applications and IT systems.
• Excellent problem-solving and analytical skills.
• Good communication and customer service skills.
• Ability to manage multiple tasks and prioritize effectively.
• Experience in application support or a related field is preferred.