Operations Supervisor, Fulfilment Center Operations

Amazon; Abu Dhabi; On-site; AED 80,000 - 100,000; Full time

Job summary

A global logistics company in Abu Dhabi is hiring an Operations Supervisor to oversee shift management and train team members. The ideal candidate will have experience in managing teams and will work to deliver top-notch customer service. This role offers the opportunity to innovate within a dynamic environment and to engage with cross-functional teams to optimize logistics processes.

Qualifications

• Experience managing medium to large teams is essential.
• Strong communication skills and sense of ownership required.
• Ability to work with data and keep customer focus.

Responsibilities

• Create and cultivate a safe working environment.
• Manage and train Associates for best customer service.
• Ensure fulfillment of customer orders following safety guidelines.
• Provide shift related information to management.
• Adjust labor allocation to meet targets.
• Engage with other departments for performance improvements.
• Solve logistics challenges via data analysis and process optimization.

Skills

Team Management

Data Analysis

Problem Solving

Communication Skills

Job description

We’re expanding our team within Amazon Logistics! If you’re interested in joining a business where you can have fun, achieve amazing results and put smiles on people’s faces, this could be the role for you. You will oversee the shift management in one of our first mile fulfillment centers, middle mile sortation centers or final mile delivery stations. Our Operations Supervisors drive the pulse of our operations on the ground and play a key role in getting our customers’ orders out to them in every step of the chain.

This is a varied, challenging role and every day is different!

Key job responsibilities

• Create and cultivate a safe working environment by identifying safety opportunities across your work area
• Manage and train our Associates to help deliver the best service for our customers
• Ensure that customer orders are fulfilled in line with quality and safety guidelines
• Continuously provide critical shift related information to frontline management and operators
• Adjust labor allocation throughout your shifts to meet and exceed plans and forecasts
• Engage with support functions and/or other departments to address common issues or needs in key areas of performance e.g. process area readiness, 5S, safety, training
• Help to solve logistics and supply chain challenges through data analysis, innovation and process optimization

About The Team

Why Amazon?

Since our beginnings in 1995, Amazon has been pushing the boundaries of possible further and further. Whether it’s exploring successful new business lines, pushing our technology and processes to get the very quickest delivery times for our customers or delivering record volumes, Amazon has achieved incredible feats in defining industries. Our journey to become the Earth’s most customer‑centric company is one full of exciting innovation, pace and change. From the second an order is placed online to the seamless coordination of that order behind the scenes, we strive to stay agile, fluid and intentional in what we do. Our employees move this business forward and hiring great people allows us to continually set records. If you are engaging, innovative, supportive, a problem solver or a trail blazer we want to hear from you! Come and join us in building our future!

Basic Qualifications

• Experience managing medium to large teams.

Preferred Qualifications

• Has strong communication skills, demonstrates a great sense of ownership, leads by example in all areas of performance and has the ability to develop subject matter expertise in all operations processes.
• You will need to be able to work with data, motivate employees to achieve the best, but most importantly have the ability to keep the customer at the heart of every decision you make.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.