Operations Manager, UTR, Amazon Now

Amazon; Dubai; On-site; AED 240,000 - 360,000; Full time

Job summary

Amazon Now seeks an operations leader in Dubai to support cluster‑level indexing and performance tracking. You will manage dark stores, build a team, and drive day‑to‑day operations and programs with a focus on visibility into network health and performance.

You will monitor key metrics, ensure data accuracy for dashboards, and collaborate with leadership to drive continuous improvement across city networks.

Qualifications

• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
• 3+ years of performance metrics, process improvement or lean techniques experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.

Responsibilities

• Collaborate with multiple stakeholders and launch dark stores.
• Track and index operational metrics including count compliance, fulfillment times, inventory accuracy, and delivery performance across city networks
• Maintain data integrity for operational dashboards and reporting systems used by leadership teams
• Support root cause analysis for operational defects and SLA breaches
• Coordinate with store operations teams to ensure timely data updates and metric accuracy
• Assist in identifying trends and patterns in operational performance to support continuous improvement initiatives

Skills

Performance metrics

Process improvement

Lean techniques

Education

Bachelor's degree or equivalent

Job description

Description

Amazon Now is seeking an operations leader to support cluster-level operational indexing and performance tracking. The candidate will be responsible for managing dark stores and hiring and developing a team that leads day to day operations/programs. This role involves monitoring key operational metrics across dark stores, managing data accuracy for operational dashboards, and supporting the team in maintaining visibility into network health and performance.

Amazon Now is seeking an operations leader to support cluster-level operational indexing and performance tracking. The candidate will be responsible for managing dark stores and hiring and developing a team that leads day to day operations/programs. This role involves monitoring key operational metrics across dark stores, managing data accuracy for operational dashboards, and supporting the team in maintaining visibility into network health and performance.

Key job responsibilities

• Collaborate with multiple stakeholders and launch dark stores.
• Track and index operational metrics including count compliance, fulfillment times, inventory accuracy, and delivery performance across city networks
• Maintain data integrity for operational dashboards and reporting systems used by leadership teams
• Support root cause analysis for operational defects and SLA breaches
• Coordinate with store operations teams to ensure timely data updates and metric accuracy
• Assist in identifying trends and patterns in operational performance to support continuous improvement initiatives

Basic Qualifications

• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• 3+ years of performance metrics, process improvement or lean techniques experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred Qualifications

• 1+ years of performance metrics, process improvement or lean techniques experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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Job ID: A10488346