Operations Manager – UAE & India Operations

Orbit International Survey Services LLC; Sharjah; On-site; AED 300,000 - 600,000; Full time

Job summary

Orbit International Survey Services is seeking an experienced Operations Manager to lead and unify our operations across the UAE and India. This is a senior leadership role responsible for driving operational excellence quality systems client relationships and business growth across both regions.

The ideal candidate combines strong technical/QHSE leadership with commercial awareness and the ability to represent the company in front of clients.

Qualifications

• Bachelor's degree in Engineering (Mechanical or related) required.
• 15–25 years of progressive experience in operations, quality or QHSE leadership roles, ideally in survey/inspection or industrial services.

Responsibilities

• Operations Leadership UAE & India across offices/sites to ensure consistency in service delivery and reporting.
• Quality, HSE & Compliance: implement and maintain ISO 9001:2015, ISO 14001:2015 and ISO 45001:2018; lead audits and CAR processes.
• Client & Business Development: serve as senior technical and commercial contact for key clients; support sales conversations and proposals.
• Digital & Process Improvement: drive digitization of documentation; lead Lean/continuous improvement initiatives; maintain monitoring systems.

Skills

Leadership

Client-facing

Communication

Digital mindset

Cross-cultural teamwork

ERP familiarity

Education

Bachelor's degree in Engineering (Mechanical)

Tools

MS Office

Excel

ERP/SAP

Job description

Orbit International Survey Services (Orbit ISS) is an industrial asset integrity engineering management firm based in United Arab Emirates since 2006. We are an ISO 9001:2015 ISO 14001:2015 & ISO 45001:2018 accredited company and have provided asset integrity solutions to high-profile clients throughout the Middle East North America and Asia. Founded on the principles of safety quality and environmental stewardship Orbit ISS is committed to providing world-class services and technology that help our clients address complex challenges in the oil gas marine and renewable energy sectors. Visit our website at to learn more...

Role Overview

Orbit International Survey Services is seeking an experienced Operations Manager to lead and unify our operations across the UAE and India. This is a senior leadership role responsible for driving operational excellence quality systems client relationships and business growth across both regions. The ideal candidate combines strong technical/QHSE leadership with commercial awareness and the ability to represent the company in front of clients.

Key Responsibilities

Operations Leadership (UAE & India)

• Oversee end-to-end operations across UAE and India offices/sites ensuring consistency in service delivery quality and reporting
• Act as the single point of accountability for cross-border coordination aligning teams processes and standards between the two regions

Quality HSE & Compliance

• Implement and maintain integrated management systems in line with ISO 9001:2015 ISO 14001:2015 and ISO 45001:2018
• Lead all external certification and customer audits; manage the internal audit program across UAE and India operations
• Oversee inspection testing and NDE-related quality processes (PT MT RT UT VT welding material inspection) where applicable to survey/inspection scope
• Manage customer complaint resolution root cause analysis (RCA) and corrective action reporting (CAR)

Client & Business Development

• Serve as the senior technical and commercial point of contact for key clients across both regions
• Support and actively contribute to sales conversations proposals and client relationship growth - this role requires genuine comfort engaging in business development not just operations

Digital & Process Improvement

• Drive digitization of quality/operations documentation (e.g. centralized management portals mobile tools for field teams)
• Lead Lean/continuous improvement initiatives (5S Kaizen FMEA VSM QCC) to improve efficiency and reduce errors across both regions
• Design and maintain operational monitoring systems (daily/weekly/monthly/quarterly tracking)

Requirements

• 1525 years of progressive experience in operations quality or QHSE leadership roles ideally within survey inspection valve oil & gas or industrial services sectors
• Demonstrated experience managing operations across multiple countries/regions ideally including both the UAE and India (or GCC South Asia)
• Lead Auditor certification in ISO 9001 / ISO 14001 / ISO 45001 strongly preferred
• NDE/NDT background (ASNT Level II/III CSWIP or equivalent) is a strong plus
• Comfortable with client-facing responsibilities and supporting sales/business development
• Strong documentation reporting and digital systems mindset (ERP/SAP familiarity a plus)
• Bachelors degree in Engineering (Mechanical or related) required
• Excellent communication skills; ability to lead cross-cultural cross-border teams
• UAE /international Driving License is a mandatory

Required Skills

Project Document Control DMS / EDMS & ERP Systems Document Registers & Transmittals Revision & Version Control Technical Documentation Drawing & Record Management Document Tracking & Status Reporting QA/QC Documentation Mechanical Completion & Handover Dossiers Contractor & Vendor Coordination Document Review & Close-Out Electronic & Hard-Copy Filing Audit & Compliance Support MS Office & Excel Communication & Coordination