Operations Manager, Rooms Division

Kerzner International Management; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A global leader in luxury hospitality is seeking an Operations Manager for their luxury resort in Dubai. The role requires overseeing Front Services and ensuring the highest service standards. Ideal candidates will possess leadership experience in a 5-star hotel, have excellent communication skills, and a passion for team development. The position offers a competitive salary, comprehensive benefits, and opportunities for career advancement.

Benefits

Competitive tax-free salary

Generous food and beverage privileges

Comprehensive health insurance

Annual flights home

Incentive program

Qualifications

• Minimum of 5 years leadership experience in a 5-star hotel environment.
• Ability to act as an ambassador for the resort.
• Immaculate personal presentation and team development passion.

Responsibilities

• Oversee Front Services, Front Office, Concierge, and Imperial Club.
• Manage daily operations, parking, events, and guest experiences.
• Drive performance based on KPIs and FTG standards.

Skills

Leadership in luxury hospitality

Conflict resolution

Effective communication

Organizational skills

Job description

Operations Manager, Rooms Division (17903)

A part of Kerzner International, a global leader in luxury hospitality, Atlantis, The Palm is a world where iconic stays, legendary adventures, and the boldest flavours all come together to transport guests to A World Away.

The iconic resort, located on the crescent of Palm Island, features 1,544 Rooms, Suites, and Signature Suites, each designed with thoughtful details inspired by the sea. It is the ultimate destination for world‑class dining, bringing together some of the most renowned celebrity chefs and Michelin‑starred restaurants. The resort is also home to unforgettable experiences, from record‑breaking thrills at the world’s largest waterpark to stunning views of 65,000 marine animals in the aquarium, and close encounters with resident Indo‑Pacific dolphins at Dolphin Bay.

Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritised, and careers truly thrive.

About The Role

To oversee, manage and drive the performance of all aspects of Front Services, Front Office, Concierge and Imperial Club at Atlantis the Palm ensuring the highest levels of service, efficiency, professionalism and financial performance. Operations Manager, Rooms will directly oversee the daily operation of all driveways, parking spaces, events, guest movements, P&Ls, cost management and complete guest experience. Provide strategic direction and planning for all above mentioned department KPIs and goals while ensuring the highest level of department output as guided by the Forbes Travel Guide (FTG) and Atlantis Service Pillars & standards.

About You

Ideally you will have minimum of 5 years leadership experience in Luxury 5‑star hotel environment. You must act as an ambassador for the resort, displaying a great sense of style and integrity and conveying to the guest a sense of knowledge and assurance. You will have an immaculate personal presentation and be passionate about developing the team. In addition, you will be quality‑driven, skilled, and confident in handling conflict resolution, positive with keen senses, decisive, and articulate in communication style. Highly organized and used to working in a high‑volume operation, you must be very hands‑on, highly visible, and approachable and walk the walk when it comes to integrity and leadership.

What We Offer

We offer a competitive, tax‑free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives.

Learning & Development

With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world‑class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long‑term, fulfilling career in luxury hospitality. Join the A‑Team and discover the extraordinary.