Operations Manager- Corporate Cards

PayTech Nexus Ltd; Abu Dhabi; On-site; AED 250,000 - 350,000; Full time

Job summary

A leading company in the financial sector seeks an Operations Manager for Corporate Cards in Abu Dhabi. The role involves managing onboarding, card issuance, and providing operational support for corporate clients. The ideal candidate will have extensive experience in card operations and stakeholder management, ensuring operational efficiency and compliance with commercial standards.

Qualifications

• 10 years experience in cards/financial institutions.
• Local experience in the UAE/GCC region.
• Proficient in English.

Responsibilities

• Manage the onboarding of new customers and card issuance.
• Support operational efficiency for commercial card processes.
• Prepare monthly MIS reports and manage corporate card-related requests.

Skills

Operational efficiency

Stakeholder engagement

Card management knowledge

Tools

Fiserv

Job description

JOB TITLE : Operations Manager Corporate Cards

TERM : 12 months

REPORTS TO : Head of Corporate Cards

RELEVANT EXPERIENCE

• 10 years experience in the cards / financial institution space
• Experience in card operations, including onboarding, card issuance, and post- issuance support

MANDATORY REQUIREMENTS

• Local experience in the UAE / GCC region
• Proficiency in English
• Experience with operational usage of a CMS - Fiserv

PURPOSE OF THE PROJECT

The project involves providing support for the Commercial Cards Operations and Sales Support across the UAE market. This includes managing / executing the onboarding of new customers, managing card issuance, and providing post-issuance support such as blocking / unlocking cards, handling declines, and managing chargebacks

Key Activities

Core Responsibilities and Accountabilities

• Engage with Card Operations for oversight and identify opportunities for streamlining and operational efficiency
• Support operational onboarding of new customers, working with sales, implementation, card operations, and relationship management teams
• Manage corporate card-related requests (e.g., limits, cards) from existing corporates / TMCs, ensuring timely resolution and completion
• Support the Sales team to identify card opportunities and prioritize key clients for card programs
• Monitor new implemented clients to review card usage and ramp up
• Working closely with the Product team to ensure customer feedback is shared and help to enable the usage of new features as they become available
• Develop Standard Operating Procedures (SOPs) to help train key stakeholders and look to optimise / streamline these processes
• Prepare monthly MIS reports of total portfolio and other agreed metrics to support portfolio health and growth
• Run periodic update meetings with management, including reporting on key activities, risks, and other aspects of the business

KPIs

• Feedback from FAB stakeholders (e.g. Head of Commerical Cards, Relationship Managers, Product etc) on delivering weekly and monthly expectations
• Feedback from Corporate customers
• Operational Efficiency : Measure the efficiency of commercial card operational processes i.e. level of STP
• Gross Dollar Volume (GDV) : Measure the total dollar amount of transactions processed through the commercial card program
• Card Optimization : Increase spend on low utilized card portfolio

Knowledge and Experience

• Strong understanding of cards in general and commercial cards specifically
• Experience in card operations oversight and operational insights
• Strong experience with Corporate Banking client management, particularly Corporate Cards
• Good understanding / experience with Card Management Systems (e.g FiServ)
• Experience in engaging senior stakeholders
• Robust understanding of B2B payments
• Operational expertise in commercial payment products, service, or platform capability with emphasis on commercial cards and the ecosystem

Operation Manager • Abu Dhabi, United Arab Emirates