Operations Manager

House of Enspa; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury beauty service provider in Dubai is seeking an Operations Manager to oversee multiple branches and elevate team performance. The ideal candidate has proven experience in operations within luxury hospitality or spa industries, is tech-savvy, and possesses strong leadership and communication skills. This role emphasizes driving client satisfaction and operational excellence across all locations.

Qualifications

• Proven experience as an Operations or Area Manager in beauty or hospitality.
• Strong grasp of business operations and financial management.
• Excellent communication and organizational skills.

Responsibilities

• Oversee daily operations across multiple branches.
• Manage budgets, KPIs, and efficiency targets.
• Lead, train, and inspire teams for exceptional service.

Skills

Leadership

Budget Management

Client Satisfaction

Team Training

Communication

Tools

MS Office

Spa Management Systems

Job description

Because excellence is never by accident.

At The House of Enspa, we believe beauty isn’t just something you see — it’s something you feel.

Across our award-winning brands — The Nail Spa and Marquee — we’ve built experiences that set the standard for effortless care, authentic artistry, and confidence that lasts long after the appointment.

Now, we’re looking for an Operations Manager who can bring that same spirit of excellence to life every day — leading with purpose, precision, and passion. You’ll oversee multiple branches, elevate team performance, and ensure every guest experience reflects the signature standard our brands are known for.

What You’ll Do

• Keep daily operations running seamlessly — from service flow to staff performance.
• Manage budgets, KPIs, and efficiency targets to meet business goals.
• Lead, train, and inspire teams to deliver exceptional service and engagement.
• Uphold the highest level of client satisfaction — every visit, every time.
• Partner with marketing to grow brand visibility and client loyalty.
• Drive a culture of innovation, trust, and inclusion across all branches.

What You’ll Bring

• Proven experience as an Operations or Area Manager — ideally in beauty, spa, or premium hospitality.
• A strong grasp of business operations, HR, and financial management.
• A natural leader with creativity, accountability, and a people‑first approach.
• Tech‑savvy with MS Office and spa management systems.
• Excellent communication and organizational skills.
• Flexibility to travel between Dubai and Abu Dhabi.

If you’re driven by high standards, inspired by beauty, and ready to lead a team that sets the bar for excellence — we’d love to meet you.

• Apply now and be part of The House of Enspa — home to The Nail Spa and Marquee, where confidence, care, and creativity come together beautifully.
• To apply, email your updated résumé to [e-mail] with “Operations Manager” in the subject line and include the keyword “excellence” in the body of your email.