Operations Manager

DOHA BANK; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading bank in the UAE is seeking an experienced Operations Manager for its Dubai Branch. The successful candidate will ensure operational excellence, regulatory compliance, and seamless service delivery. Responsibilities include overseeing daily operations, managing cash and customer service, and maintaining regulatory standards. A bachelor’s degree in a related field and extensive banking experience are required.

Qualifications

• 8–12 years of experience in banking operations, customer service, and team supervision.
• Strong knowledge of teller processes, cash and cheque management.
• Familiarity with CBUAE regulatory framework.

Responsibilities

• Oversee daily operations including cash management and customer service.
• Supervise remittance processing and ensure accuracy.
• Stay updated on regulatory changes and recommend adjustments.

Skills

Banking operations

Customer service

Team supervision

Regulatory compliance

Cash management

Education

Bachelor’s degree in Business Administration or related field

Job description

Doha Bank is seeking a dynamic and experienced Operations Manager to lead and optimize the operational functions of our Dubai Branch. This is a pivotal role focused on ensuring seamless service delivery, regulatory compliance, and operational excellence across all branch activities.

Key Responsibilities:

• Oversee daily branch operations including cash management, customer service, safety protocols, IT support, and immigration-related activities.
• Supervise archiving and remittance processing, ensuring accuracy and timeliness.
• Conduct system report reviews, reconciliations, and risk mitigation.
• Stay updated on regulatory changes and recommend operational adjustments.
• Support budget planning and monitor compliance.
• Build strong relationships with internal and external stakeholders.
• Represent Doha Bank at external events and meetings.
• Ensure all processes align with bank policies and UAE regulations.

Qualifications & Experience :

• Bachelor’s degree in Business Administration, Banking & Finance, or Sales & Marketing.
• 8–12 years of experience in banking operations, customer service, and team supervision.
• Strong knowledge of teller processes, account handling, cash and cheque management, and remittance operations.
• Familiarity with CBUAE regulatory framework and branch-level risk management.