Operations Manager

Luxuria Hotel Management; Dubai; On-site; AED 275,000 - 349,000; Full time

Job summary

A premier hotel management company in Dubai is seeking a Hotel Operations Manager to oversee daily operations, drive guest satisfaction, and manage staff performance. The ideal candidate has a background in hotel management, strong leadership skills, and financial acumen. This role is vital for maintaining the hotel's 4-star standards and optimizing operational efficiency. Competitive compensation will be offered.

Qualifications

• Proven experience as an Operations Manager in hospitality, preferably in a hotel.
• Strong leadership and team development skills.
• Excellent organizational abilities to manage diverse operations.

Responsibilities

• Oversee daily operations across departments maintaining guest satisfaction.
• Lead and motivate staff to deliver excellent service.
• Support budget preparation and monitor operational costs.
• Ensure compliance with brand audits and health standards.
• Assist in driving KPIs for operational success.

Skills

Leadership

Multitasking

Communication

Financial acumen

Problem-solving

Education

Bachelor’s degree in Hospitality Management or related field

Job description

Job Summary

The Hotel Operations Manager is responsible for overseeing the day-to-day operations of a 4‑star branded property, ensuring excellence in guest service, operational efficiency, and compliance with Wyndham brand standards. This role works closely with department heads to maintain high levels of guest satisfaction, maximize profitability, and uphold the hotel’s reputation as a preferred choice for business and leisure travelers.

Key Responsibilities

1. Operations & Guest Experience
   • Oversee daily operations across Front Office, Housekeeping, Food & Beverage, and Engineering.
   • Ensure brand service standards (Wyndham SOPs) are implemented consistently across all guest touchpoints.
   • Personally handle VIP guests, long‑stay clientele, and escalated service recovery cases.
   • Monitor guest feedback through Medallia, TripAdvisor, Booking.com, and internal surveys, implementing action plans for improvement.
2. Staff Management & Development
   • Lead, train, and motivate department heads and operational associates to deliver Wyndham’s service culture.
   • Drive a positive work environment with focus on teamwork, staff recognition, and performance development.
   • Manage departmental rosters to optimize staffing levels while controlling labor costs.
3. Financial & Revenue Support
   • Support the General Manager and Finance team in preparing operational budgets and monthly forecasts.
   • Monitor operational costs, control wastage, and ensure departments work within allocated budgets.
   • Coordinate with the Revenue & Reservations Manager on upselling strategies, occupancy targets, and average daily rate (ADR) improvements.
4. Compliance & Standards
   • Ensure compliance with Wyndham International brand audits, local government regulations, and health & safety standards.
   • Oversee hygiene and food safety practices (HACCP) in collaboration with the Executive Chef and F&B team.
   • Conduct regular inspections of rooms, public areas, and back‑of‑house to maintain 4‑star standards.
5. Strategic Contribution
   • Assist the General Manager in driving key performance indicators (KPIs) such as GOP, RGI, Guest Satisfaction Index, and Employee Engagement.
   • Implement operational improvements to enhance efficiency and guest loyalty.

Qualifications

• Proven experience as an Operations Manager in the hospitality industry, preferably in a hotel setting.
• Strong leadership and team management skills with the ability to inspire and develop staff.
• Excellent organizational and multitasking abilities to manage diverse operational areas.
• Outstanding communication and interpersonal skills to interact effectively with guests, staff, and stakeholders.
• Financial acumen with experience in budgeting, forecasting, and cost control.
• Problem‑solving mindset with a focus on continuous improvement and guest satisfaction.
• Knowledge of hospitality software and tools is a plus.
• Ability to work in a fast‑paced environment and adapt to changing priorities.
• Bachelor’s degree in Hospitality Management, Business Administration, or related field is preferred.