Operations Manager

Modon; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading facility management organization in Abu Dhabi is seeking an Operations Manager to oversee venue operations, ensuring excellent customer service and compliance with health and safety regulations. The ideal candidate will have at least 3 years of experience in venue management, a bachelor's degree in a relevant field, and strong leadership skills. Proficiency in English is required, with Arabic being a plus.

Qualifications

• Bachelor's degree in a relevant field.
• Related leisure or vocational qualification is essential.
• IOSH Managing Safely certification is desirable.

Responsibilities

• Manage staffing, policies, and procedures for the operations team.
• Supervise cleaning and maintenance during events.
• Ensure health and safety regulations are met.
• Lead the customer service delivery through the operational team.
• Oversee staff training and maintain accurate training records.

Skills

Operations management

Customer service standards

Health and safety compliance

Staff training and induction

Relationship building

Education

Bachelor's degree in Sports Management, Business Administration, Facility Management

Job description

Operational Management

• Manage staffing, policies, procedures, and work planning for the operations team.
• Supervise cleaning, maintenance, recycling, & FM contracts during event and non-event periods.
• Oversee H&S protocols, customer service standards, and quality management systems.
• Manage cleaning stock control, including ordering supplies & ensuring COSHH compliance.
• Manage the venue’s merchandise, including ordering supplies and stock control.
• Maintain and update induction and training records for all staff.
• Act as the venue’s lead environmental champion.

Programme Delivery

• Oversee and manage the implementation and smooth running of the venue’s point of sale activity, programming, ticketing, and booking systems.
• Liaise with relevant sporting and government statutory bodies on venue-related matters.
• Work with other venue managers to program, set up, and deliver the venue’s activities.
• Develop, liaise, and maintain positive relationships with all Modon staff.

Health and Safety

• Ensure the Venue’s and Modon's health & safety regulations are met by all employees.
• Monitor the health & safety compliance for contractors while working at the venue.
• Safeguard the health, safety, and welfare of staff, visitors, and contractors through the operations team.
• Conduct, maintain, and manage the reviews of the venue’s SOPs, EAPs & risk assessments and daily/weekly/monthly venue check sheets.

Customer Service Team Leadership

• Ensure a first-class service delivery through the customer services and operational team.
• Foster strong customer relationships with all venue staff and customers.
• Evaluate the operational team’s performance following the Modon processes.

Staff Induction and Training

• Oversee Modon corporate and venue-specific inductions tailored to all venue job roles.
• Maintain staff’s training matrix, ensuring employees receive internal and external training in a timely fashion.

Ensure accurate training records for FM cleaning staff, including safety requirements.

Qualification

• Bachelor's degree in Sports Management, Business Administration, Facility Management, or related field.
• Related leisure, sporting, recreational, educational, or vocational qualification (Essential).
• IOSH Managing Safely (Desirable).

CPR, AED, and First Aid certified (Desirable).

Experience

• 3+ years of experience in operations and/or event venue, ideally in sports.
• Strong knowledge of sports venue logistics and customer service standards.
• Sporting venues management & sports team operations.
• Fluent in English, Arabic is a plus.
• Working with external contractors.