Operations & Guest Relationship Officer – Short-Term Rentals

CS Outsource; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A growing hospitality brand in Dubai seeks an Operations & Guest Relations Officer to manage guest interactions and property readiness. The ideal candidate will have a background in hospitality or guest services, strong communication skills, and the ability to handle fast-paced operations. This on-site role includes managing guest check-ins and supporting backend operations, with opportunities for career growth and development.

Benefits

Employment visa & official contract

Health insurance

Opportunity for career growth

Qualifications

• Must be based in Dubai and able to work on-site.
• Previous experience in short-term rentals, hospitality, real estate, or guest services.
• Professional, guest-centric demeanor.

Responsibilities

• Manage guest communication across platforms.
• Ensure property readiness: inspections and condition checks.
• Handle guest issues and special requests.

Skills

Strong English communication skills

Problem-solving skills

Organized

Tools

STR/PMS tools (e.g., Guesty, Hospitable, Airbnb app)

Job description

About the Role

We are looking for a proactive, service-focused, and hands‑on Operations & Guest Relations Officer to manage daily property and guest operations across Dubai.

This is not a front‑desk role — this is a field and office‑based operational position. You will represent the business in person, ensure properties are guest‑ready, and deliver a seamless guest experience from check‑in to check‑out while supporting backend operations.

Key Responsibilities

• Manage guest communication across platforms (Airbnb, Booking.com, WhatsApp, phone, etc.)
• Meet guests for check‑ins/check‑outs as needed
• Ensure property readiness: inspections, staging, condition checks, and supplies
• Coordinate cleaners, maintenance teams, and third‑party vendors
• Handle guest issues, special requests, and complaints professionally
• Support onboarding of new units (inventory, setup checks, photography coordination)
• Maintain booking calendars, logs, and operational reports
• Ensure compliance with DTCM / Dubai holiday home regulations
• Collaborate with internal teams to maintain smooth operations and fast response times

Requirements

• Must be based in Dubai and able to work on‑site
• Previous experience in short‑term rentals, hospitality, real estate, or guest services
• Strong English communication skills (Arabic is a plus)
• Professional, guest‑centric demeanor with strong problem‑solving skills
• Comfortable handling both in‑person and digital guest interactions
• Organized, detail‑oriented, and reliable under pressure
• Familiarity with STR/PMS tools (e.g., Guesty, Hospitable, Airbnb app) preferred
• UAE driving license preferred (not mandatory but a plus)

What We Offer

• Employment visa & official contract
• Health insurance
• Direct involvement in day‑to‑day operations of a growing hospitality brand
• Opportunity for career growth & operational leadership
• Collaborative and supportive work environment
• Additional benefits discussed during interviews