Operations Executive - Express

Zajel Logistics; Dubai; On-site; AED 40,000 - 60,000; Full time

Job summary

A logistics company in Dubai is looking for an Operation Executive to manage customer applications, ensure compliance with operational guidelines, and maintain customer information confidentiality. Responsibilities include processing shipments, updating work metrics, and preparing management reports. Candidates should have a high school diploma or equivalent and possess strong customer service and problem-solving skills. This role offers the opportunity for self-development and continuous improvement within a quality management framework.

Qualifications

• High level of proficiency in processing applications accurately.
• Ability to work under pressure and meet deadlines.
• Strong understanding of customer confidentiality and information security.

Responsibilities

• Process customer applications per guidelines and timelines.
• Maintain accurate records of work-related metrics.
• Prepare timely and accurate management information systems (MIS) reports.

Skills

Customer service skills

Attention to detail

Problem-solving

Education

High School or bachelor’s degree or equivalent

Job description

The Operation Executive is responsible for receiving customer applications and processing them according to pre-defined rules and regulations in a timely and accurate manner.

Responsibility Description

Customer Application Processing

• Ensure timely manifesting of shipments
• Regulate all Operational activities in the Collection Centers
• Ensure proof of Delivery is updated on the system
• Provides regular operations support by processing all shipments for Zajel customers ensuring all applicable rules and regulations are adhered to
• Ensure all undelivered shipments are tracked and updated on the system
• Complies with pre-defined Key Performance Indicators (KPIs) derived from the customers’ service agreement with Zajel to ensure optimum service levels are provided to the customer
• Escalates all issues unresolved or difficult to handle to the Supervisor
• Sort and label all the shipments in a systematic manner
• Scan inbound and outbound shipments
• Detect and report missing, incorrect paperwork, undeliverable consignment
• Coordinate with Couriers for timely pick- up and delivery of shipments
• Track Collections against pick ups
• Prepare daily Collection report
• Ensure all deliveries are as per the delivery schedules

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Maintaining Work-Related Records

• Ensures timely updating of work-related metrics such as individual daily target, total processed applications, attendance, daily activities etc. in the records provided by the senior or supervisor
• Adheres to the work-plan provided by the supervisor while undertaking routine processing activities

Maintains Customer Information Confidentiality

• Ensures customer information security by adhering to strict guidelines for collecting, processing, and recording information collected from the customer in the course of routine operations.

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Self-Development

• Strives to achieve the highest levels of proficiency in all the competencies and skills required to perform the role.
• Identifies the training and development requirements for self and agrees on the manager to ensure that the required trainings are arranged and attended.
• Sets the performance goals in the beginning of the year after discussion with the manager and ensures that the goals are achieved during the course of the year.

MIS and Reports

• Prepare timely and accurate MIS statements and reports as required

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Policies, Systems, and Procedures

• Provides feedback regularly on the effectiveness and soundness of policies and procedures.
• Ensures that policies and processes fulfil all procedural/legislative requirements while delivering a quality, cost-effective service.
• Understand and embrace the corporate information security framework and perform duties according to the policy, procedures, standards, and guidelines.

Quality Management and Continuous Improvement

• Ensures compliance with all relevant quality management procedures and controls to guarantee compliance and delivery of high-quality service.
• Stimulates and contributes to the identification of opportunities for continuous improvement of systems, processes and practices considering best practices, improvement of business processes, cost reduction and productivity improvement.

Academic/ Vocational Qualifications

• High School or bachelor’s degree or equivalent