Operations Executive, Amazon Now, UFG

Amazon; Dubai; On-site; AED 40,000 - 60,000; Full time

Job summary

Amazon is seeking an experienced Operations Lead to manage fast delivery operations across MENA. The successful candidate will oversee site operations, ensure performance metrics are met, and drive continuous improvement, all while maintaining a motivating environment for team members.

Qualifications

• 13+ years of experience managing processes and people as a lead.
• Proficient in MS Excel and knowledge of SQL advantageous.
• Ability to travel within the UAE.

Responsibilities

• Manage daily end-to-end operations for large or multiple small sites.
• Drive performance management and implement training plans for associates.
• Conduct audits and stand in for the Area Manager.

Skills

Strong communication skills

People management

Problem-solving

Analytical skills

Execution skills

Education

Bachelor's degree

Tools

MS Excel

Lean Six Sigma

SQL

Job description

Do you want to be part of a newly formed organization that is designing and launching new business models across MENA? If so, Amazon Ultra Fast Grocery (UFG) operations is looking for an experienced Operations Lead with a strong record of achieving results. We are hiring an Operations Lead (UAE) to join a team that redefines fast delivery and helps us build and run this new service for our customers, managing 3P Store Operations.

You will ensure Amazon policies, including attendance tracking, are implemented and administered fairly and consistently. This includes motivating, coaching, reporting, and providing feedback on associates' performance, including under the roof/on the road productivity, quality, and safety, as means for achieving or exceeding Amazon expectations.

Our overall mission is simple: we want Amazon to be the place where our customers can find, discover, and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation.

Key job responsibilities

We're seeking a Team Lead for Amazon Now operations. In this role, you will be responsible for:

1. Managing daily end-to-end operations for either one large site or multiple small sites, supervising store operations.
2. Meeting customer-facing metrics while maintaining cost targets and upholding safety and morale of your team.
3. Driving performance management of your team members. Preparing and implementing training and development plans for associates.
4. Continuously improving the operations process to attain sustained performance improvement.
5. Conducting 4M and 5S audits for the stores daily.
6. Standing in for the Area Manager.

Qualifications:

• Bachelor's degree with experience in a customer-facing environment, warehousing, logistics, or manufacturing.
• Strong communication skills (written and verbal).
• Proficiency in MS Excel.
• Ability to travel within UAE.
• Self-motivated with the ability to motivate team members.
• Strong execution skills, action-oriented, go-getter.
• Resourceful in utilizing limited resources to get things done.
• Ability to work under pressure and in ambiguous situations, providing solutions accordingly.
• Good people management, analytical, and problem-solving skills.
• 13+ years of experience managing processes and people as a lead.
• Knowledge of Lean Six Sigma and Kaizen methodologies (highly advantageous).
• Knowledge of SQL (advantageous).

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