Operations Associate

Miral Experiences; Abu Dhabi; On-site; AED 78,000 - 123,000; Full time

Job summary

Miral Experiences is seeking an Operations Associate to enhance guest experiences at our Abu Dhabi attractions. You will welcome guests, guide them through facilities, and ensure safety and enjoyment throughout their visit.

You will play a key role in delivering exceptional service, answering questions, maintaining cleanliness, and staying informed about events and promotions to communicate relevant information to visitors.

Qualifications

• Excellent communication skills in English.
• Proficient in Microsoft Office (Outlook, Teams, Word, Excel and PowerPoint).
• Strong problem-solving skills.
• Analytical skills to identify trends in provided data.
• Ability to act quickly and think on your feet.

Responsibilities

• Welcome visitors to the facility and provide an overview of the experience.
• Assist guests with navigation within the facility, providing directions and answering questions as/when needed.
• Ensure the safety of visitors by enforcing exhibition rules and guidelines, monitoring guest behavior, and responding to any safety concerns or emergencies.
• Provide excellent customer service, addressing visitor inquiries, resolving issues, and ensuring a positive and memorable experience for all guests.
• Maintain cleanliness and orderliness within the facility, including monitoring and tidying up as needed.
• Stay informed about upcoming events, exhibitions, and promotions and communicate relevant information to visitors.
• Uphold the values and mission, representing the brand with professionalism, enthusiasm, and a passion for art and technology.

Skills

English proficiency

Problem solving

Analytical thinking

Quick thinking

Tools

Microsoft Office

Job description

Join us at Miral Experiences!

Miral Experiences is a region’s leader in the management and operation of world-class, award-winning immersive attractions and experiences across Abu Dhabi. Our diverse portfolio includes some of the most iconic entertainment and leisure destinations, including Ferrari World Yas Island Abu Dhabi, Yas Waterworld Yas Island Abu Dhabi, Warner Bros. World Yas Island Abu Dhabi, SeaWorld Yas Island Abu Dhabi, CLYMB Yas Island Abu Dhabi, and TeamLab. Phenomena Abu Dhabi, and CLYMB Abu Dhabi, as well as cultural treasures like Qasr Al Watan.

We specialize in crafting unique experiences that cater to all tastes and ages, delivering a seamless blend of thrills, joy, and discovery. Our attractions are designed to ignite the imagination and create unforgettable memories for visitors from around the world. Whether you're seeking excitement, relaxation, or cultural enrichment, we offer something for everyone.

About the Role

As an Operations Associate, you will be responsible for providing exceptional guest experiences and guiding visitors through the attraction. Your primary role will be to enhance the visitor experience by assisting guests and ensuring their safety and enjoyment throughout their visit. You will play a crucial role in creating memorable moments for visitors and fostering a positive and welcoming atmosphere within the facility.

Key Responsibilities

• Welcome visitors to the facility and provide an overview of the experience.
• Assist guests with navigation within the facility, providing directions and answering questions as / when needed.
• Ensure the safety of visitors by enforcing exhibition rules and guidelines, monitoring guest behavior, and responding to any safety concerns or emergencies.
• Provide excellent customer service, addressing visitor inquiries, resolving issues, and ensuring a positive and memorable experience for all guests.
• Maintain cleanliness and orderliness within the facility, including monitoring and tidying up as needed.
• Stay informed about upcoming events, exhibitions, and promotions and communicate relevant information to visitors.
• Uphold the values and mission, representing the brand with professionalism, enthusiasm, and a passion for art and technology.

Qualifications & Experience

Essential

• Excellent communication skills (reading, writing, and speaking) in English
• Ability to use Microsoft Office to a good standard (Outlook, Teams, Word, Excel and PowerPoint)
• Good problem-solving skills
• Analytical skills (to identify trends in provided data)
• Ability to act quickly and think on your feet

Desirable

• 1 year of experience working in an operational department within the hospitality or leisure industry (i.e. Operations, Ground Crew, Guest Services, Soft Services, Security)
• Knowledge of dry theme parks and attractions, specifically Operational departments (i.e. Operations, Ground Crew, Guest Services, Soft Services, Security)

Shape the Future with Us

At Miral Experiences, we don’t just create world-class destinations - we create unforgettable memories for our guests and remarkable careers for our people.

From theme parks and attractions to guest services and behind-the-scenes roles, every member of our team plays a part in delivering exceptional experiences. We’re driven by passion, powered by innovation, and committed to excellence in everything we do.

We’re looking for passionate, driven, and talented individuals who are ready to grow, lead, and make a difference. No matter your background or expertise, there's a place for you at Miral Experiences.