Operations Associate

TALENTMATE; Abu Dhabi; On-site; AED 67,000 - 100,000; Full time

Job summary

Miral Experiences is seeking an Operator to oversee the operation of a ride or attraction at Abu Dhabi's premier leisure destinations. You will ensure safety, manage queues, and supervise guest loading while maintaining accurate ride documentation.

The role requires strong customer service, clear communication, and the ability to work under pressure during long shifts. Arabic language skills are a plus, and integrity is essential for daily operations.

Qualifications

• Good customer service skills.
• Strong communication and teamwork abilities.
• Outgoing and enthusiastic with guest interaction flair.
• Fluent in English; Arabic is desirable but not required.
• Ability to work under pressure and long shifts.
• Honesty and ethical conduct.

Responsibilities

• Oversee the operation of a ride or attraction, ensuring safety and wellbeing of guests and staff.
• Start up and shut down procedures for rides.
• Organize queues and regulate guest flow.
• Ensure correct height measurement and safe ride platforms.
• Fit ride safety clothing to guests as needed.
• Monitor loading/unloading of guests safely.
• Check restraints, belts, and equipment for safety.
• Communicate clearly with guests, colleagues and management.
• Operate ride stop and emergency stop functions confidently.
• Record daily operation details and maintain ride documentation.
• Handle downtimes and emergencies; keep environment clean and safe.

Skills

Customer service

Communication

Teamwork

Guest interaction

English language

Pressure handling

Integrity

Education

Higher secondary or equivalent

Job description

Job Description

Miral Experiences is a region’s leader in the management and operation of world‑class, award‑winning immersive attractions and experiences across Abu Dhabi. Our diverse portfolio includes some of the most iconic entertainment and leisure destinations, including Ferrari World Yas Island Abu Dhabi, Yas Waterworld Yas Island Abu Dhabi, Warner Bros. World™ Yas Island Abu Dhabi, SeaWorld Yas Island Abu Dhabi, CLYMB™ Yas Island Abu Dhabi, and TeamLab. Phenomena Abu Dhabi, and CLYMB™ Abu Dhabi, as well as cultural treasures like Qasr Al Watan. We specialize in crafting unique experiences that cater to all tastes and ages, delivering a seamless blend of thrills, joy, and discovery. Our attractions are designed to ignite the imagination and create unforgettable memories for visitors from around the world. Whether youre seeking excitement, relaxation, or cultural enrichment, we offer something for everyone.

The Operator will oversee the entire operation of a ride or attraction, including the safety and wellbeing of all colleagues and guests at that particular ride or attraction. They will also be required to concentrate for long periods of time, manage small teams, multi‑task and operate large machinery safely and efficiently.

• Ensure all rides and attractions start up, and closedown procedures are completed correctly.
• Organize and regulate queuing systems for all rides and attractions.
• Ensure height measuring is conducted accurately and efficiently.
• Ensure ride platforms are organized for operation.
• Explain, distribute and fit ride safety clothing to guests that require it.
• Ensure that guests load and unload from rides and attractions safely and efficiently.
• Check all ride restraints, safety belts and attraction equipment properly to ensure guests are safe and comfortable at all times.
• Check safety equipment (fire extinguishers, emergency exits and emergency routes).
• Communicate clearly with guests, colleagues and management at all times.
• Be able to use the ride stop and emergency stop functions effectively and confidently.
• Delivering fun and memorable experiences to the guests.
• Opening and closing the rides and attractions to guests.
• Follow all Health and Safety policies and procedures.
• Record all details of the daily operation or a ride or attraction (e.g. downtimes, throughputs and colleague breaks).
• Ensure that the daily ride documentation is kept up to date, tidy and accurate.
• Handle and lead ride downtimes and emergency situations as and when required.
• Ensure clean and safe environment.
• This position requires a large time spent standing and talking on positions.
• Ability to stay focused at all times, during long shifts and quiet / busy periods in the park.
• Any other tasks that may be required from time to time to perform to meet the needs of the business.

Essential

• Good customer service skills
• Good communication skills
• Ability to work within a team and on their own
• Outgoing and enthusiastic personality and have a passion for guest interaction and communication
• Speak and understand English language
• Ability to work under pressure and long shift times
• Integrity – being honest and ethical

Desirable

• Higher secondary or equivalent
• Speak and understand Arabic language
• Creativity and alternative thinking to develop new ideas for and answers to work related problems
• For Operator position training:
• Ability to manage small teams
• Ability to concentrate uninterrupted for long periods of time
• Ability to operate machinery safely and efficiently
• Ability to multi-task
• Ability to oversee the safety of all colleagues and guests at a particular ride or attraction

Shape The Future With Us

At Miral Experiences, we don’t just create world‑class destinations – we create unforgettable memories for our guests and remarkable careers for our people. From theme parks and attractions to guest services and behind‑the‑scenes roles, every member of our team plays a part in delivering exceptional experiences. We’re driven by passion, powered by innovation, and committed to excellence in everything we do. We’re looking for passionate, driven, and talented individuals who are ready to grow, lead, and make a difference. No matter your background or expertise, theres a place for you at Miral Experiences.

Job Details

Role Level: Entry-Level
Work Type: Full-Time
Country: United Arab Emirates
City: Abu Dhabi
Company Website: http://www.miral.ae
Job Function: Operations Management
Company Industry: Entertainment Providers
Sector: Entertainment Providers