Operational Excellence & Data Specialist

KAIZEN Asset Management Services; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A growing asset management firm in Dubai seeks an Operational Excellence & Data Specialist to enhance operational efficiency and convert data into actionable insights. The ideal candidate will manage essential CRM tools, generate detailed reports, and maintain documentation. Qualifications include experience with Zoho CRM and data analytics tools. Join us to shape the future of Consumer Services.

Qualifications

• Experience in CRM management (preferably Zoho CRM).
• Proficiency in data reporting & analytics tools.
• Detail-oriented with excellent organizational skills.
• Tech-savvy with experience in AI integrations.
• Ability to collaborate across teams and streamline processes.

Responsibilities

• Act as the primary authority on departmental tools and systems.
• Generate and present accurate reports for management and clients.
• Spearhead project mobilizations and manage SOPs.
• Maintain well-organized documentation and ensure efficient operations.

Skills

CRM management

Data reporting & analytics

Organizational skills

AI integrations

VPS management

Tools

Zoho CRM

Excel

Zoho Analytics

Job description

Are you driven by a strong desire to convert data into actionable strategies and enhance operational excellence? We invite you to become part of our Consumer Services team as an Operational Excellence & Data Specialist. In this role, you will serve as the cornerstone of efficiency, insights, and technological advancement for our department.

Key Responsibilities:

• Systems & Platform Administration: Act as the primary authority on all departmental tools and systems, encompassing Zoho CRM, Consumer Services Portal, Maqsam, Ultramsg, Coolify, Hetzner VPS, OpenAI, and backend integrations. Ensure optimal operations, oversee system updates, and foster high internal user satisfaction
• Data & Reporting Management: Generate and present accurate weekly, monthly, and quarterly reports for management and clients. Uphold financial trackers, performance dashboards, and ensure that chatbot knowledge bases are continuously updated
• Operational Coordination & Documentation: Spearhead project mobilizations, manage standard operating procedures (SOPs) and master documentation, organize contracts, and guarantee the efficient completion of recurring operational tasks

Indicators of Success:

• Achieving 100% uptime and functionality of systems
• Delivering accurate, timely, and insightful reports
• Maintaining well-organized documentation and operational excellence
• Contributing to strategic decisions through actionable data

Requirements

What We're Looking For:

• Experience in CRM management (preferably Zoho CRM)
• Proficiency in data reporting & analytics tools (Excel, Zoho Analytics, internal dashboards)
• Detail-oriented with excellent organizational and operational skills
• Tech-savvy with experience in AI integrations, VPS management, and internal platforms
• Ability to collaborate across teams and streamline processes

If you thrive in a fast-paced environment and enjoy turning data into actionable insights, we want to hear from you!

Apply now and help us shape the future of Consumer Services at KAIZEN AMS!