Operation Coordinator / Zayed National Museum

BLR WORLD; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading talent consultancy is seeking an Operations Coordinator to oversee daily operations at the Museum in Abu Dhabi. This role involves ensuring efficient operations, supervising staff, and maintaining high guest satisfaction. The ideal candidate has strong organizational and leadership skills, fluency in English and Arabic, and relevant education. This position offers a fixed-term contract with a salary, visa, and health insurance.

Benefits

Salary, visa and health insurance

Qualifications

• Proficient in English and Arabic.
• Strong organizational and multitasking skills.
• Experience in office management and dealing with the public.

Responsibilities

• Manage daily operations of the Museum.
• Supervise hosting staff and attend to emergencies.
• Track and report KPIs related to visitor satisfaction.

Skills

Organizational skills

Leadership

Problem-solving

Interpersonal skills

Education

Completion of three years post-secondary education

Job description

About BLR

BLR WORLD is an award-winning talent consultancy for the culture, entertainment and events sectors enabling organisations to plan staff and operate unique permanent and temporary visitor experiences with the very best people.

Our core services are HR Consultancy, Recruitment, Training and Operations. We find brilliant people, create high performing teams, design environments and training to help them thrive, then manage them seamlessly on the ground. The result: one-of-a-kind experiences delivered by energised and enthusiastic teams exceeding the highest standards.

About the Role

The Operations Coordinator is responsible for managing the staff and ensuring the efficient day-to-day operation of the Museum. This role requires supervisory skills, excellent organizational skills, attention to detail and the ability to handle various responsibilities in a fast-paced environment. The Operations Coordinator will perform these duties on a rotational basis.

We are seeking a diverse and inclusive representation of ZNMs Designing Future Society for Our Lives. The Operations Coordinators will be part of the ZNM Project.

Responsibilities

• Arrive at the Museum before hosting staff to ensure all operations are ready for the day and oversee the appropriate closing of the Museum.
• Ensure that the Museum offices and VIP areas are clean and prepared for visitors and guests.
• Brief hosting staff about any special activities or guests scheduled for the day.
• Supervise personnel during daily shifts and attend to emergencies.
• Log all pertinent information in the daily operational report (computer database).
• Assist with special or protocol events as required.
• Track hours of work of hosting staff and report any abnormalities to the Manager Museum Operations (or designate).
• Troubleshoot and report any lost and found items, malfunctions, or the need for intervention by cleaning personnel.
• Complete all assigned tasks in a professional manner with an eye towards ZNM’s image.
• Adhere to a shift schedule established for the Museum (precise shift to be determined).
• Work closely with Museum leadership and BLR WORLD’s central operations team to align on goals, priorities and challenges.
• Stay updated on any changes to the museum content, exhibitions or programming, ensuring smooth communication to staff and visitors.
• Assist the Account Manager on the ZNM project by coordinating staff schedules, monitoring day-to-day activities and ensuring smooth communication between the project team and museum staff.

Requirements

• Language Requirements: Proficient in English and Arabic.
• Completion of three years post-secondary education or an equivalent combination of education and experience in areas such as communications, public relations, tourism and hotel management.
• Strong organizational and multitasking skills.
• Excellent leadership and interpersonal skills with the ability to inspire and motivate.
• Strong problem-solving abilities and conflict resolution skills.
• Oversee guest interactions to ensure a memorable and positive experience for all visitors.
• Act as a key point of contact for the client when the account manager is off and ensuring smooth communication and coordination.
• Handle escalated visitor complaints, inquiries, and feedback in a professional and solution-oriented manner.
• Track key performance indicators (KPIs) related to visitor satisfaction, operational efficiency and staff performance.
• Report any incidents or issues and provide feedback to improve service quality.
• Prepare daily and weekly reports on operations, incidents and team performance.

Experience

• Extensive experience in a field similar to expositions.
• Experience dealing with the public as well as crowd control management.
• Experience in office management and procedures and working with computers.

Skills

• Friendly, approachable and service-oriented attitude.
• Ability to work in a fast-paced, multi-tasking environment.
• Creating a positive and collaborative work environment.
• Ability to convey instructions, expectations and updates clearly to team members.
• Mediating disputes and resolving misunderstandings in a professional manner.

Conditions of Work

• Fixed term contract.
• Salary, visa and health insurance.