On-site Incident & Service Delivery Lead

DXC Technology; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global IT services company is seeking a Service Manager to enhance client relations and manage incident lifecycle processes. The ideal candidate will have expertise in incident management, strong analytical skills, and capability to thrive in high-pressure environments. Responsibilities include running governance models, managing service delivery, and ensuring customer satisfaction through effective communication and service performance analysis.

Qualifications

• 5 years experience working with relevant technologies.

Responsibilities

• Define and document processes and procedures.
• Run governance models with customer stakeholders.
• Manage incident lifecycle and coordinate resolution.
• Communicate service statuses and issues to clients.

Skills

Incident management expertise

Analytical and problem-solving skills

Communication skills

Ability to manage high-stress situations

Organizational and multitasking skills

Education

ITIL V4

Job description

A global IT services company is seeking a Service Manager to enhance client relations and manage incident lifecycle processes. The ideal candidate will have expertise in incident management, strong analytical skills, and capability to thrive in high-pressure environments. Responsibilities include running governance models, managing service delivery, and ensuring customer satisfaction through effective communication and service performance analysis.