On-Site Concierge — Guest Experience Specialist (Live-In)

Work standard; Al Ain; On-site; AED 45,000 - 57,000; Full time

Job summary

Work standard is seeking a friendly and reliable Concierge for a full-time position in El-Ain. The role focuses on delivering exceptional guest service, assisting with check-in, and coordinating services to meet guest needs.

A key requirement is living on-site in provided accommodation, with a monthly salary of 1200$. Responsibilities include greeting guests, offering local information, arranging transportation and reservations, handling complaints, and maintaining a safe, welcoming lobby.

Qualifications

• Fluent in English; additional languages are a plus.
• Excellent communication and customer service skills.
• Ability to multitask in a fast-paced environment.
• Flexible hours including evenings, weekends, and holidays.
• Must be able to live on-site in provided accommodation.

Responsibilities

• Greet guests and assist with check-in procedures.
• Provide information on amenities, attractions, and events.
• Arrange transportation, reservations, and services for guests.
• Handle complaints promptly and ensure guest satisfaction.
• Maintain a clean, organized lobby area.
• Monitor security cameras and report suspicious activity.
• Manage cash transactions and expense records.
• Collaborate with hotel staff to ensure smooth operations.

Skills

Fluent English

Communication skills

Customer service

Multitasking

Problem-solving

Hospitality experience (preferred)

Job description

Work standard is seeking a friendly and reliable Concierge for a full-time position in El-Ain. The role focuses on delivering exceptional guest service, assisting with check-in, and coordinating services to meet guest needs.

A key requirement is living on-site in provided accommodation, with a monthly salary of 1200$. Responsibilities include greeting guests, offering local information, arranging transportation and reservations, handling complaints, and maintaining a safe, welcoming lobby.