On-Prem SRE: AI Platform Reliability & Kubernetes

Open Innovation AI; Abu Dhabi; On-site; AED 240,000 - 400,000; Full time

Job summary

Open Innovation AI seeks a Site Reliability Engineer to support deployments across customer environments, including secure on‑prem infrastructure. You will troubleshoot hardware, Linux, Kubernetes, and middleware while maintaining service availability and program integrity.

You will work within Incident, Change, and Problem Management processes, document procedures, and collaborate with L1/L3 teams to resolve issues and optimize platform performance.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• 4–7 years of experience in SRE, DevOps, Infrastructure Operations, or Platform Engineering in on-prem or secure environments.
• Strong proficiency in Linux system administration, troubleshooting, log analysis, service management, and performance tuning.
• Hands-on experience with Kubernetes, container runtimes, and distributed on‑prem systems.
• Understanding of compute, storage, networking, and virtualization in enterprise installs.
• Experience with middleware/data-layer components (Kafka, Redis, PostgreSQL) in distributed on‑prem setups.
• Knowledge of ITIL-aligned operations and structured processes.
• Ability to diagnose complex issues across multiple stack layers.
• Experience in secure/restricted environments is an advantage.
• Excellent communication and documentation skills.
• Certifications such as RHCSA/RHCE, CKA/CKAD/CKS.

Responsibilities

• Maintain and support deployments in customer environments including on-prem and air-gapped setups.
• Ensure availability, upgrades, and stability of AI platforms and solutions.
• Diagnose incidents across hardware, Linux, Kubernetes, containers, and middleware.
• Analyze logs and system behavior to determine root causes and restore service.
• Follow Change Management procedures for system updates and upgrades.
• Understand OICM architecture and customer usage patterns.
• Collaborate with L1/Service Desk for issue triage and guidance.
• Escalate complex issues to L3 with detailed analysis.
• Perform on-site health checks of Kubernetes clusters and resources.
• Work with Systems Engineering to resolve performance issues across compute, storage, networking, and Kubernetes layers.
• Update SOPs, runbooks, and known-issues documentation.
• Contribute to post-incident reviews and improvement actions.
• Adhere to Incident, Change, and Problem Management processes.

Skills

Linux administration

Incident management

Problem management

Analytical thinking

Communication

Troubleshooting

Documentation

Education

Bachelor's degree in Computer Science / IT / Engineering

Tools

Kubernetes

Container runtimes

Kafka

Redis

PostgreSQL

Virtualization

Job description

Open Innovation AI seeks a Site Reliability Engineer to support deployments across customer environments, including secure on‑prem infrastructure. You will troubleshoot hardware, Linux, Kubernetes, and middleware while maintaining service availability and program integrity.

You will work within Incident, Change, and Problem Management processes, document procedures, and collaborate with L1/L3 teams to resolve issues and optimize platform performance.