Omni-Channel Beauty Consultant & Guest Experience Advocate

Chalhoub Group; Abu Dhabi; On-site; AED 67,000 - 100,000; Full time

Benefits offered by this job

Health care

Education contribution

Remote and flexible working policies

Exclusive employee discounts

Job summary

Chalhoub Group is seeking a Beauty Consultant to achieve sales targets while delivering an exceptional Guest Experience in-store. You will collect data on customer behaviour and top sellers to inform business reviews and drive omni-channel client relationships.

You will provide pre-buying feedback, support loyalty initiatives, and ensure compliance with SOPs and VM guidelines. Join a dynamic team focused on CX, events, and brand campaigns within a Dubai-area Chalhoub retail environment.

Qualifications

• Strong English communication skills
• This opportunity is for Emiratisation

Responsibilities

• Achieve individual and collective sales targets while delivering guest experience in-store
• Collect data on customer behaviour and top sellers for business reviews
• Drive client relationships within an omni-channel approach
• Provide pre-buying feedback on products
• Drive employee engagement and culture initiatives via eNPS
• Adhere to VM guidelines and SOPs
• Ensure click and collect SLAs are met
• Capture customer data per marketing requirements
• Promote the MUSE loyalty program and stay updated on app offerings
• Support in-store marketing events and activations
• Monitor brand social media activities and campaigns
• Drive sell-through within the store
• Support in-store CX initiatives
• Provide input on what works well or not in-store

Skills

English proficiency

Job description

Chalhoub Group is seeking a Beauty Consultant to achieve sales targets while delivering an exceptional Guest Experience in-store. You will collect data on customer behaviour and top sellers to inform business reviews and drive omni-channel client relationships.

You will provide pre-buying feedback, support loyalty initiatives, and ensure compliance with SOPs and VM guidelines. Join a dynamic team focused on CX, events, and brand campaigns within a Dubai-area Chalhoub retail environment.