Oliver Wyman - Office Services Administrator (12-18 Months Contract) - Abu Dhabi (National Talent)

Mercer; United Arab Emirates; On-site; AED 183,000 - 258,000; Full time

Job summary

A global consulting firm in the UAE is looking for an experienced Office Services Administrator to ensure efficient office operations and provide exceptional customer service. The ideal candidate should possess strong communication skills, multitasking abilities, and have a background in office administration, with at least three years of experience in a corporate setting. This role provides a dynamic work environment with opportunities for engaging with clients and managing office logistics.

Qualifications

• Minimum 3 years’ experience in a corporate Reception or Office Administration position.
• Experience in financial services, management consultancy or professional services.
• Knowledge of different corporate video-conferencing platforms is a plus.

Responsibilities

• Greet clients and maintain a professional reception area.
• Manage office access and security protocols.
• Schedule appointments and organize meetings efficiently.
• Provide exceptional client service addressing inquiries.

Skills

Attention to detail

Flexible and goal-oriented

Proficient in written and spoken English

Excellent organizational and multitasking abilities

Strong interpersonal skills

Excellent communication and teamwork

Education

3 years of experience in corporate Reception or Office Administration

Tools

Microsoft Word

PowerPoint

Excel

Outlook

Job description

Office Services Administrator (12 to 18 months)

Location: Abu Dhabi, Middle East office (IMEA team) – Oliver Wyman

Job Overview

We are seeking a highly organized and professional Office Services Administrator to join our Office Services department. In this role you will create a positive and welcoming atmosphere, ensure efficient day‑to‑day office operations and provide exceptional customer service. The ideal candidate has excellent communication skills, a friendly demeanor, strong multitasking ability and a solid background in office administration.

Key Responsibilities

Front Desk Coordination

• Greet clients and visitors professionally and direct them to the appropriate person or department.
• Maintain a tidy and organized reception area to create a positive first impression.
• Answer, screen and forward incoming calls, messages and inquiries promptly and professionally.
• Collaborate with the IMEA Reception teams to ensure a seamless transition of tasks throughout the week.

Client Service

• Provide exceptional client service by addressing inquiries, providing information, and assisting with appointments or meetings.
• Act as a liaison between clients and relevant staff members, ensuring smooth communication and addressing client concerns.

Administrative Support

• Assist with scheduling appointments, managing calendars, and organizing meetings.
• Prepare and distribute internal and external communications, ensuring accuracy and professionalism.
• Coordinate business card requests with suppliers.
• Manage administration of AMEX Corporate Credit Cards.
• Onboard new suppliers or vendors for Office Services.
• Negotiate vendor contracts.
• Invoice processing – raise requisitions/POs with vendor management.
• Serve as point of contact for escalating employee issues with BCD Travel.
• Follow up and distribute the monthly BCD travel report to staff.
• Manage the Office Services onboarding/offboarding process.
• Handle office directory management and distribution.
• Liaise with the Facilities team for maintenance issues.
• Maintain positive partnership with the building management team.

IT Support

• Issue guest Wi‑Fi access.
• Act as first point of contact to troubleshoot basic IT issues for visitors and employees.
• Assist with basic ZOOM troubleshooting and audio‑visual conference room setup.
• Escalate any IT issues to the MMC Tech team.
• Work closely with the IT department to ensure seamless services across offices.

Office Access

• Monitor and control access to the office premises, ensuring safety and security.
• Use software to issue and manage access cards for employees.
• Distribute, track and manage building and office access cards for employees.
• Ensure security protocols are followed for entry and exit procedures.
• Maintain accurate records of visitors.
• Manage parking card distribution and parking policy briefings.

Meeting Room Booking

• Manage meeting room booking process.
• Manage the calendar for meeting room bookings, ensuring efficient space utilisation.
• Coordinate catering requirements for bookings.
• Work closely with the Facilities team to ensure meeting rooms are set up accurately and on time.

Courier

• Manage courier accounts.
• Ensure timely payment of courier invoices.
• Receive daily mail/deliveries.
• Create AWBs and coordinate pickup of business‑related shipments.

Soft Skills

• Attention to detail.
• Flexible and goal‑oriented.
• Proficient in written and spoken English with impeccable grammar and communication skills.
• Excellent organisational and multitasking abilities.
• Strong interpersonal skills and a professional, friendly demeanor.
• Excellent communication and teamwork.
• Ability to work independently and collaboratively within a team environment.
• Ability to enforce compliance with existing company policies and procedures.

Technical Skills

• Strong proficiency in Word, PowerPoint, Excel and Outlook.
• Knowledge of different corporate video‑conferencing platforms is a plus.
• Knowledge of smart office solutions is a plus.
• Knowledge of iProcurement or similar payment platform.
• Knowledge of basic HSE policies is a plus.

Experience Required

• Minimum 3 years’ experience in a corporate Reception or Office Administration position.
• Experience in financial services, management consultancy or professional services.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, skin colour, or any other characteristic protected by applicable law.