Officer – IT Quality Assurance

The General Civil Aviation Authority; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

The General Civil Aviation Authority is seeking a dedicated QA/IT requirements specialist to review SRS information, conduct functional testing, and ensure alignment with user needs across multiple projects.

You will manage bug tracking, support UAT, contribute to change management, author user manuals, monitor performance, and promote adherence to quality standards within the GCAA.

Responsibilities

• Carry out checks and reviews of information gathered from various parties in the SRS documents for different projects.
• Conduct functional software testing of applications to ensure processes captured align with user requirements.
• Report issues identified through the bug tracker system and provide change requests to the software development team.
• Ensure all issues reported are fixed prior to the UAT phase.
• Test, track and verify functionality defects in software programs.
• Carry out QA testing of enhancements to IT applications and infrastructure changes.
• Carry out customer satisfaction surveys with end users to ensure applications meet requirements.
• As Change Advisory Board member, recommend and authorize changes, upgrades or enhancements with stakeholders.
• Evaluate proposed software enhancements for feasibility.
• Manage the process of identifying and incorporating changes onto existing systems with stakeholders.
• Conduct quality assurance reviews of user manuals.
• Conduct presentations and training for internal users at launch times.
• Perform data analyses and monitor system performance to identify improvement opportunities.
• Identify and recommend procedures and workflow improvements.
• Keep the GCAA service catalogue up to date and aligned with service portfolio and strategy.
• Ensure internal IT standards align with local and international quality and excellence standards.
• Research best practices to improve quality initiatives and update knowledge through professional activities.
• Provide effective communication regarding issues, objectives, initiatives and performance of quality management.
• Ensure functional reports are prepared timely and meet GCAA requirements.
• Ensure compliance with health, safety and environmental management procedures and controls.
• Perform additional tasks as requested by management.

Job description

Software Specifications and IT Requirements

• Carry out checks and reviews of information gathered from various parties in the SRS documents for different projects.

Quality Assurance Testing

• Conduct functional software testing of applications to ensure that the processes captured are in line with user requirements agreed in the SRS.
• Report the issues identified through the bug tracker system and provide the change request to the software development team.
• Ensure that all issues reported by are fixed by the software development team prior to UAT phase.
• Test, track and verify functionality defects in software program.
• Carry out quality assurance testing of enhancements of the change request of IT applications and infrastructure.

Customer Satisfaction

• Carry out customer satisfaction surveys with end users to ensure that all applications delivered are in line with the customer requirements

Change Management

• As Change Advisory Board member recommend and authorise development of requested changes, upgrades or enhancements onto existing systems and applications in due consultation with different stakeholders to ensure GCAA's IT applications are current and user friendly.
• Evaluate proposed software or software enhancement for feasibility.
• Effectively manage the process of identifying and incorporating any changes, upgrades or enhancements onto existing systems and applications in due consultation with different stakeholders to ensure GCAA's IT applications are current and user friendly.

User Manuals

• Conduct quality assurance reviews of user manuals to ensure that all the required information is captured for external and internal users.

Systems Launch and Support

• Conduct presentations and training for internal users at the time of launching new applications.

System Performance Analysis and Monitoring

• Perform data analyses, identify improvement opportunities for system by identifying barriers and root causes of issues and service with view to enhancing system performance.
• Monitor the enhancements on the systems post implementation to prevent recurrence of program operating problems and ensure efficiency of operation.
• Identify and recommend procedures and workflow improvements
• Help keep the GCAA service catalogue (technical and business) up to date and aligned with service portfolio and GCAA strategy.

Quality / Excellence Models and Standards

• Ensure that all internal IT standards are in line with local and international quality and excellence standards.
• Research best practices to impact quality improvement initiatives and utilisation standards.
• Update job knowledge by studying trends and developments in quality management, participating in educational opportunities, reading professional publications, and participating in professional organisations.
• Provide effective communication regarding issues, objectives, initiatives, and performance of quality management process.

Reporting

• Ensure that all functional reports are prepared timely and accurately and meet GCAA requirements and quality standards.

Health, Safety and Environment within GCAA

• Ensure compliance with all relevant health, safety, quality and environmental management procedures and controls to guarantee employee safety, legislative compliance, delivery of high-quality products/services and a responsible environmental attitude as per IMS available standards

Other Tasks/ Accountability

• Perform additional tasks relevant to the role / area of expertise as requested by the management to be able to achieve the objectives/commitments.