Officer Customer Service and Logistics

Baalbaki Chemical Industries; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading chemical industries company located in Dubai is seeking an Officer in Customer Service and Logistics. The ideal candidate should have a Bachelor's degree and at least 5 years of experience in customer service and logistics, preferably in manufacturing. Strong communication skills in both English and Arabic are essential. This is a full-time morning shift position with responsibilities including preparing delivery documents, coordinating with customers, and supporting the Head of Customer Service.

Qualifications

• Minimum 5 years of proven experience in customer service and logistics, preferably in manufacturing.
• Strong command of both English and Arabic Languages.
• Commitment to maintaining high standards of professionalism and customer satisfaction.

Responsibilities

• Support the Head of Customer Service with daily tasks.
• Prepare delivery documents for local and export.
• Follow up on orders' dispatch, arrival, and receiving.
• Prepare offers and proforma invoices.
• Coordinate stickers for shipments.
• Book containers with shipping lines for export orders.

Skills

Bachelor's degree in Business Administration

Logistics

Supply Chain Management

Customer Service

Proficient in MS Office

Strong communication skills

Organizational skills

Time management skills

Fluent in English

Fluent in Arabic

Education

Bachelor's degree in a related field

Job description

Category: Supply Chain Career Level: Experienced (Non-Managerial) Experience: 3 Years Required Qualification: Bachelor Degree Requires Traveling: No Salary: Salary Not disclosed Salary Type: Per Month Total Vacancies: 1 Skills support bachelor's degree in business administration logistics supply chain management or a related field minimum 5 years of proven exper preferably in manufacturing strong command of both excel powerpoint etc..) organizational and time management skills t company chemical polyurethane raw material supplier middle east production facilities operations polyester insulation footwear automotive seating adhesives head customer service documents local system dispatch receiving sales payments demand standards customer

Description

About the job

About the Company:

Baalbaki Chemical Industries (BCI) is a leading polyurethane systems and polyurethane raw material supplier in the Middle East with production facilities in UAE & Egypt and operations in Turkey, Jordan, Algeria, and Lebanon. We produce Aromatic and Aliphatic Polyester Polyols; Isocyanate Pre-polymers; and Formulated Polyurethane Systems. BCI has integrated polyesters; bulk delivery possibilities; and a complete range of Polyurethane Systems covering applications in Insulation; Footwear; Automotive; Seating; and Adhesives.

Responsibilities

• Support the Head of Customer Service with the daily tasks
• Prepare delivery documents (local and export)
• Follow up and update the system for orders dispatch, arrival & receiving and coordinate with the customers & sales team
• Prepare offers and proforma invoices, LPOs, and letters
• Prepare bank documents (L/Cs and collections)
• Prepare reminder letters for customers
• Prepare and update weekly reports and send them to top management
• Prepare weekly demand table (weekly production table)
• Coordinate the stickers
• Book containers with shipping lines for export orders
• Freight and local transportation cost reduction
• Follow up on Export & Local shipments' arrival, documentation & Clearance
• Update Lean daily for outgoing and incoming orders

Requirements

• Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field
• Minimum 5 years of proven experience in customer service and logistics, preferably in manufacturing
• Strong command of both English and Arabic Languages
• Proficient in MS applications (Word, Excel, PowerPoint, Outlook, etc.)
• Organizational and time management skills to prioritize tasks and meet deadlines
• Strong communication and reporting skills
• Commitment to maintaining high standards of professionalism and customer satisfaction
• Understanding of LC documentation processes

Job Specification

Rana Hamdy (Recruiter) is in search of talented and motivated individuals for the post of Officer Customer Service and Logistics in the field of Supply Chain in one of their office located in Dubai - United Arab Emirates. The ideal candidate should have bachelor degree qualification and atleast 3 years of experience. The position require support, bachelor's degree in business administration, logistics, supply chain management, or a related field minimum 5 years of proven exper, preferably in manufacturing strong command of both, excel, powerpoint, etc..) organizational and time management skills t, company, chemical, polyurethane, raw material, supplier, middle east, production, facilities, operations, polyester, insulation, footwear, automotive, seating, adhesives, head, customer service, documents, local, system, dispatch, receiving, sales, payments, demand, standards, customer mandatory skills. This is a Full-Time morning shift job.