Nutanix Engineer / Networking IT Support Engineer

ITProposal; Abu Dhabi; Hybrid; AED 120,000 - 190,000; Full time

Job summary

ITProposal is seeking a skilled Nutanix Engineer / Networking IT Support Engineer for on-call freelance support in Abu Dhabi. The role focuses on diagnosing and resolving hardware, virtualization, and network incidents while delivering high-quality customer service.

The ideal candidate has Nutanix expertise, CCNA certification, and fluent English. Expect on-call duties with both onsite and remote support across enterprise environments.

Qualifications

• Minimum 5 years of infrastructure, virtualization, networking or IT support engineering.
• Hands-on Nutanix (AOS, AHV, Prism) experience.
• Experience with VMware and/or Hyper-V.
• Strong networking fundamentals: TCP/IP, VLANs, DNS, DHCP.
• Break & Fix support experience in enterprise environments.
• Scripting with PowerShell and/or Python is a plus.

Responsibilities

• Provide onsite and remote Break & Fix support for networking and infrastructure incidents.
• Deploy, configure, and manage Nutanix HCI environments (AOS, AHV, Prism).
• Perform upgrades, patching, and lifecycle management.
• Troubleshoot hardware, software, virtualization, and network issues.
• Diagnose network connectivity problems (TCP/IP, VLANs, DNS, DHCP).
• Implement and support backup and disaster recovery solutions.
• Respond to incidents within agreed response times.
• Collaborate with global and regional teams on infrastructure projects.
• Maintain technical documentation and service records.
• Interact professionally with end users and stakeholders.

Skills

Strong communication

Customer-facing

Problem solving

Team collaboration

Education

CCNA Certification

Nutanix Certification (NCP+)

Tools

Nutanix

VMware/Hyper-V

PowerShell

Python

AWS/Azure/GCP

Job description

Nutanix Engineer / Networking IT Support Engineer (Break & Fix Support)

Location: Abu Dhadi, UAE

Employment Type: Freelance (On-Call Basis)

Priority: High (Immediate Hiring)

Role Overview

We are seeking an experienced Nutanix Engineer / Networking IT Support Engineer to provide Break & Fix support services across enterprise infrastructure environments. This freelance, on-call role requires a highly skilled professional who can diagnose, troubleshoot, and resolve hardware, network, and infrastructure‑related incidents efficiently while maintaining a high level of customer service and professionalism.

The ideal candidate will possess strong technical expertise in Nutanix and networking technologies, hold a valid CCNA certification, and demonstrate excellent communication skills with fluent English proficiency.

Key Responsibilities

• Provide onsite and remote Break & Fix support for networking and infrastructure‑related incidents.
• Deploy, configure, and manage Nutanix HCI environments (AOS, AHV, Prism).
• Perform system upgrades, patching, and lifecycle management activities.
• Troubleshoot and resolve hardware, software, virtualization, and network issues.
• Diagnose and resolve network connectivity problems involving TCP/IP, VLANs, DNS, DHCP, and related technologies.
• Implement and support backup and disaster recovery solutions.
• Respond to critical incidents and service requests within agreed response times.
• Collaborate with global and regional teams on infrastructure and cloud‑related projects.
• Maintain accurate technical documentation, incident reports, and service records.
• Ensure professional interaction with end users, stakeholders, and customers at all times.

Required Skills & Experience

• Minimum 5 years of experience in infrastructure, virtualization, networking, or IT support engineering.
• Strong hands‑on experience with the Nutanix ecosystem (AOS, AHV, Prism).
• Experience supporting VMware and/or Hyper‑V environments.
• Solid understanding of networking fundamentals, including TCP/IP, VLANs, DNS, DHCP, routing, and switching.
• Proven experience providing Break & Fix support in enterprise environments.
• Ability to diagnose and resolve complex infrastructure and networking issues.
• Experience with backup and disaster recovery solutions.
• Scripting experience with PowerShell and/or Python is advantageous.

Mandatory Requirements

• Valid CCNA Certification (Cisco Certified Network Associate).
• Minimum 90% pass score on the induction assessment.
• Fluent English communication skills (spoken and written).
• Ability to work independently in customer‑facing environments.
• Professional demeanor and strong customer service orientation.

Preferred Qualifications

• Nutanix Certification (NCP or higher).
• Experience with cloud platforms such as AWS, Azure, or GCP.
• Knowledge of automation tools such as Ansible and Terraform.
• Experience supporting enterprise networking infrastructure.

Soft Skills

• Excellent verbal and written communication skills in English.
• Strong professionalism and customer‑facing skills.
• Ability to remain calm and effective during critical incidents.
• Proactive problem‑solving mindset.
• Strong organizational and time‑management skills.
• Ability to work collaboratively within distributed teams.
• Commitment to delivering high‑quality technical support and customer satisfaction.