NOC Engineer — 24x7 Monitoring & Incident Response

Mindtel; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A technology services provider in Dubai is looking for a NOC Engineer to join their 24x7 support team. This role involves actively monitoring servers, networks, and cloud applications to ensure uptime and stability. The ideal candidate will have experience in incident management and troubleshooting, ideally holding certifications such as CompTIA Network+ or CCNA. This position requires effective communication skills and the ability to work in rotational shifts.

Qualifications

• Proficient in monitoring servers and networks.
• Experience with incident management processes.
• Strong troubleshooting skills in cloud environments.

Responsibilities

• Monitor servers, networks, and applications to ensure uptime.
• Log incidents and manage ticketing systems.
• Conduct daily checks and stay proactive in issue resolution.

Skills

Proactive monitoring

Incident management

Troubleshooting

Analytical skills

Problem-solving

Education

CompTIA Network+

CCNA

Microsoft certification

ITIL Foundation

Job description

Job Summary (NOC Engineer)
- Proactively monitor servers networks cloud applications and security alerts to ensure continuous uptime and system stability.
- Manage incidents by logging tickets performing initial troubleshooting and escalating issues to higher-level support teams as needed.
- Conduct daily system health checks correlate incidents and issue proactive notifications to maintain seamless operations.
- Track daily backup job completion monitor system availability and check for certificate expiries to avoid service interruptions.
- Maintain accurate shift handover logs and follow incident management procedures to ensure smooth shift transitions in a 24x7 environment.
- Utilize IT infrastructure networking and system monitoring tools for efficient operations.
- Apply troubleshooting skills to servers network devices and cloud environments.
- Communicate effectively and demonstrate strong analytical and problem-solving abilities.
- Work in rotational shifts as part of the 24x7 NOC support team.
- (Preferred) Hold certifications such as CompTIA Network CCNA Microsoft or ITIL Foundation.