Night Supervisor

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Dubai is seeking a Front Office Supervisor to ensure exceptional guest experiences from check-in to check-out. The ideal candidate will have proven customer service experience, strong leadership skills, and proficiency in property management systems. This full-time role offers an opportunity to develop and lead a dynamic team in a fast-paced environment.

Qualifications

• Proven experience in a front office role in hospitality.
• Strong leadership and team management skills.
• Service-focused with a commitment to guest satisfaction.

Responsibilities

• Supervise Guest Service Agents ensuring hotel standards.
• Greet guests and manage check-ins.
• Resolve guest complaints efficiently.

Skills

Customer service

Leadership

Problem-solving

Communication

Interpersonal skills

Education

Bachelor's degree in Hospitality Management

Tools

Opera

Job description

We are seeking an enthusiastic and customer-focused Front Office Supervisor to join our team. As the first point of contact for our guests you will play a crucial role in ensuring exceptional service and creating memorable experiences from check-in to check-out.

Responsibilities

• Supervise and direct Guest Service Agents ensuring adherence to hotel standards and guidelines
• Greet guests, manage check‑ins, respond to requests and handle account settlements with a focus on personalized service
• Monitor and maintain appropriate standards of conduct among team members
• Assist in controlling and maintaining staffing records including overtime, vacations and personal days
• Report operational defects and guest‑related issues to management promptly
• Conduct and oversee training and cross‑training initiatives within the department
• Promote hotel facilities and identify opportunities to enhance guest experiences through upselling
• Ensure smooth communication between shifts and departments
• Resolve guest complaints and concerns efficiently and professionally
• Implement and maintain front office systems and procedures to optimize efficiency

Qualifications

• Proven experience in a front office or customer service role preferably in the hospitality industry
• Strong leadership and team management skills
• Service‑focused personality with a commitment to guest satisfaction
• Proficiency in Opera or similar property management systems
• Fluency in English; additional languages are a plus
• Excellent problem‑solving abilities and attention to detail
• Strong communication and interpersonal skills
• Ability to work effectively in a fast‑paced, dynamic environment
• Knowledge of hospitality industry best practices and standards
• Experience in training and developing team members
• Ability to multitask and prioritize effectively
• Flexibility to work various shifts including weekends and holidays
• Bachelor's degree in Hospitality Management or related field preferred (not mandatory)

Additional Information

• Strong interpersonal and problem solving abilities
• Fluency in English; additional languages are a plus

Remote Work

No

Employment Type

Full‑time