Night Manager - Arabic Speaker Preferred | DoubleTree by Hilton Sharjah

Hilton Worldwide, Inc.; Sharjah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading global hospitality company is seeking a Night Manager to oversee Front Office operations at DoubleTree by Hilton Sharjah. The ideal candidate has prior hotel experience, strong leadership, and communication skills. Key responsibilities include managing guest experiences and resolving operational issues. This position offers opportunities to further develop your hospitality skills in a dynamic work environment.

Qualifications

• Previous experience in Front Office within the hotel industry.
• Previous experience with cash handling (advantage).
• Ability to work independently and as part of a team.

Responsibilities

• Oversee the entire Front Office operation to maintain high standards.
• Serve as a point of contact for regular and VIP Guests.
• Maximize room occupancy and promote hotel services.
• Manage, record, and promptly resolve issues or emergencies.

Skills

Leadership

Interpersonal skills

Communication skills

IT proficiency

Customer service orientation

Resilience

Flexibility

Tools

Front Office Management Systems

Hilton Systems

Job description

Job Description

Night Manager - Arabic Speaker Preferred | DoubleTree by Hilton Sharjah

Work Locations

DoubleTree by Hilton Sharjah Waterfront Hotel & Suites, Sharjah Al Majaz waterfront Sharjah 500200

Night Manager Responsibilities

A Night Manager oversees the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.

• Oversee the entire Front Office operation to maintain high standards.
• Serve as a point of contact for regular and VIP Guests.
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities.
• Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy.
• Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel.
• Manage, record and promptly resolve issues or emergencies that arise.
• Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area.
• Act in accordance with all security and emergency procedures and manage the instigation of these, as required.
• Compile adequate handover to your colleagues.
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts.
• Act in accordance with policies and procedures when working with front-of-house equipment and property management systems.
• Conduct annual and mid-year appraisals with Team Members.
• Conduct Health and Safety Checks and Night Walks, maintaining strong awareness of all hotel areas.
• Assist other departments, as necessary.

Qualifications & Experience

• Previous experience in Front Office within the hotel industry.
• High level of IT proficiency.
• Excellent leadership, interpersonal and communication skills.
• Accountable and resilient.
• Commitment to delivering a high level of customer service.
• Flexibility to respond to a variety of work situations.
• Ability to work on your own and as part of a team.
• Previous experience with Front Office Management Systems/Hilton Systems (advantage).
• Previous experience with cash handling (advantage).

What it’s like to work for Hilton

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!