Multilingual Guest Experience Concierge

Mercure Hotels; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A reputable hotel chain in Abu Dhabi is seeking a Guest Service Agent to ensure a smooth guest experience from check-in to check-out. The ideal candidate will possess excellent communication skills, be fluent in Arabic and English, and have a strong orientation toward customer service. Flexibility to work in various shifts is essential, as well as the ability to multitask in a fast-paced environment. Previous hospitality experience is preferred.

Qualifications

• Fluency in English & Arabic; additional languages are a plus.
• Strong customer service orientation with a passion for creating memorable guest experiences.
• Detail-oriented with the ability to multitask in a fast-paced environment.

Responsibilities

• Welcome and check-in guests, ensuring a smooth and personalized arrival experience.
• Handle guest inquiries and requests promptly and efficiently.
• Provide information about hotel amenities, local attractions, and services.

Skills

Excellent communication skills

Customer service orientation

Detail-oriented

Problem-solving skills

Team player

Fluency in English & Arabic

Education

High school diploma or equivalent

Hospitality-related degree

Tools

Opera or similar POS systems

Job description

A reputable hotel chain in Abu Dhabi is seeking a Guest Service Agent to ensure a smooth guest experience from check-in to check-out. The ideal candidate will possess excellent communication skills, be fluent in Arabic and English, and have a strong orientation toward customer service. Flexibility to work in various shifts is essential, as well as the ability to multitask in a fast-paced environment. Previous hospitality experience is preferred.