Monorail Station Customer Experience Specialist — Dubai

Serco; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading service management company in Dubai is looking for a Customer Service Representative to contribute positively to passenger experiences. The role involves ensuring station safety, managing passenger flows, and providing timely services. Ideal candidates should have a passion for helping others, strong communication skills, and at least 2 years of front-line experience in customer service. The role is based in Palm Jumeirah Monorail.

Benefits

Inclusive workplace culture

Opportunities for personal development

Comprehensive employee wellbeing programs

Qualifications

• Minimum of 2 years of customer service experience in a Metro station.
• Minimum of 1 year experience of safely driving passengers.
• Good literacy and numeracy skills.

Responsibilities

• Monitor and maintain station operational status and passenger safety.
• Manage overcrowding and direct passenger flows.
• Deliver essential messages through audio/visual means.

Skills

Confident communicator

Detail-oriented

Organizational skills

Conflict resolution techniques

Good IT skills

Education

Degree or higher diploma in a related discipline

Job description

A leading service management company in Dubai is looking for a Customer Service Representative to contribute positively to passenger experiences. The role involves ensuring station safety, managing passenger flows, and providing timely services. Ideal candidates should have a passion for helping others, strong communication skills, and at least 2 years of front-line experience in customer service. The role is based in Palm Jumeirah Monorail.