ME HR Services Specialist

Boston Consulting Group (BCG); Dubai; On-site; AED 180,000 - 280,000; Full time

Job summary

Boston Consulting Group is seeking an ME HR Services Specialist for a 12-month temporary role to deliver high-quality HR services across the UAE and KSA. You will support core HR processes end-to-end, guide the HRSSC team, and partner with stakeholders to ensure an exceptional employee experience.

Responsibilities include onboarding/offboarding, permits and government documentation, pension and social insurance management, data accuracy, and continuous improvement through automation and digital

Qualifications

• 3–4 years in HR Services or similar operational environment.
• Experience with UAE and KSA is a plus.
• Experience with HR systems (Workday is an advantage).
• Strong organizational and problem-solving skills.
• Fluency in English; Arabic is a plus.

Responsibilities

• Own end-to-end onboarding and offboarding for UAE, KSA & Qatar.
• Manage permits, visas, and government documentation.
• Administer pension and social insurance enrollment and reconciliation.
• Support HRSSC team with data entry, ticket resolution, and SLAs.
• Deliver end-to-end HR services across the employee lifecycle.
• Coordinate with People, Payroll, Finance, and external vendors.
• Prepare reports and support audits.
• Identify automation opportunities and drive process improvements.
• Proactively improve HR service delivery.

Skills

Customer service

Stakeholder coordination

Communication

Digital literacy

English fluency

Education

Bachelor's degree in HR/related

Tools

Workday

Microsoft Office

Low-code tools

Job description

Job Description:

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

What You'll Do

As an ME HR Services Specialist 12 month temporary role, you will play a key role in delivering high-quality, efficient, and employee-centric HR Services across the UAE and KSA. You will support the execution of core HR processes end-to-end, provide day-to-day functional guidance to the HR Shared Services Center (HRSSC) team, and partner with stakeholders across the region to ensure seamless employee experience. In addition to operational excellence, you will contribute to continuously improving how HR Services are delivered by identifying opportunities to simplify, standardize, digitize, and automate processes.

Your Responsibilities Include

• Onboarding and Offboarding (UAE, KSA & Qatar): Own end-to-end onboarding and offboarding for employees across the UAE and KSA, including welcome calls, documentation, system set-up, and responding to new hires' queries, through to smooth and compliant exits.
• Permits and Government Documentation: Proactively monitor permit expiry dates and manage renewals (including labor cards, exit/re-entry and similar government-mandated permits), coordinating with government relations agencies and outsourced service providers to keep all documentation current and compliant.
• Pension and Social Insurance Management: Administer employee enrollment, contributions, and reconciliation for applicable pension and social insurance schemes, ensuring accurate records and timely compliance with statutory requirements.
• HRSSC Oversight: Act as the day-to-day point of contact for the HR Shared Services Center team, reviewing the quality and turnaround of transactional HR support (data entry, documentation, ticket resolution), providing guidance and coaching, and ensuring service delivery meets agreed SLAs and BCG standards.
• General HR Services: Deliver end-to-end HR Services support across the employee lifecycle, including employee queries, employee data management, transfers, letters, and record-keeping, while ensuring data integrity and compliance with internal policies and local regulations.
• Stakeholder Coordination: Act as a trusted point of contact for employees, managers, and stakeholders, coordinating with People functions, Payroll, Finance, and external vendors to ensure timely, accurate, and customer-focused resolution of HR matters.
• Reporting and Compliance: Prepare reports, track operational metrics, and support audits and internal controls, contributing to data-driven decision-making within the HR Services function.
• Automation and Continuous Improvement: Proactively identify opportunities to simplify, standardize, and automate HR Services processes; support the design, testing, and implementation of workflow improvements and digital solutions in collaboration with relevant stakeholders.
• Process Improvement: Identify gaps in HR Services processes across UAE and KSA and propose practical solutions, working closely with the ME HR Services Manager to help drive consistently high-quality operations.

YOU'RE GOOD AT

• Delivering exceptional customer service with strong attention to detail and a comprehensive awareness of organizational dynamics.
• Managing multiple priorities across UAE and KSA while maintaining accuracy in a fast-paced environment.
• Providing day-to-day guidance to a shared services team, reviewing quality of work, and supporting colleagues to meet service standards.
• Building effective relationships and collaborating across teams, functions, and geographies.
• Communicating clearly and confidently with employees and stakeholders at different levels.
• Taking ownership, working proactively, and driving issues through to resolution.
• Identifying inefficiencies and recommending practical, automation-enabled
• solutions to improve processes.
• Learning and adopting new technologies quickly, with a curiosity for digital tools and automation.
• Balancing operational execution with a continuous improvement mindset.

What You'll Bring

• 3-4 years of experience in HR Services, HR Shared Services, or a similar operational environment, ideally with exposure to both UAE and KSA
• Experience working with HR systems (Workday experience is an advantage).
• Working knowledge of permit, visa, and pension/social insurance processes, and comfort navigating government and regulatory requirements.
• Strong organizational and problem-solving skills.
• Strong digital literacy, including proficiency with Microsoft Office and familiarity with AI, automation, workflow, and low-code tools to improve operational efficiency.
• Strong communication skills; fluency in English required, Arabic is a huge advantage.
• Bachelor's degree in Human Resources, Business Administration, or a related field.

Who You'll Work With

You’ll be part of the Middle East HR Services team, supporting employees and stakeholders across the UAE, KSA & Qatar while partnering closely with the HR Shared Services Center team based in New Delhi. Reporting to the ME HR Services Manager, you’ll collaborate with local HR colleagues based in Dubai, Riyadh, and Doha, regional leadership, and external partners (including visa agencies and government relations providers) to deliver efficient, employee-centric HR services and contribute to continuous improvement and automation initiatives across the region.

Additional info

Should you have any questions, Yasmin Rekaby would be happy to answer them confidentially. Please share your interest in this opportunity with your Line Manager should you decide to apply. Applications will be accepted until September 14, 2026. Individual interview appointments will be set up following a review of the applications received. After an applicant has been chosen, the start date will be determined.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.

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