Marine Operations Officer

Confidential, Dubai; Dubai; On-site; AED 180,000 - 320,000; Full time

Job summary

Confidential in Dubai seeks an experienced Maritime Operations Officer to coordinate tugboat movements, towing, port calls, and offshore export activities through SPM facilities. You will prepare and analyse daily, weekly, and monthly operational reports, maintain accurate records, and follow up activities through to completion.

The role requires a marine background with at least three years of hands-on tug and towing coordination, and a Maritime Studies degree or equivalent.

Qualifications

• Marine background required with at least three years of relevant tugboat operations and towing experience.
• Diploma or degree in Maritime Studies or a related discipline preferred; equivalent marine experience may be considered.
• Experience coordinating port agents, vessel arrivals/departures, clearances, and marine documentation.
• Experience liaising with classification societies, arranging surveys, monitoring class and statutory certificates, and following up survey items.

Responsibilities

• Coordinate vessel movements, ETA updates, readiness, and towing arrangements; escalate issues affecting planned movements.
• Maintain survey trackers, certificates, and documentation; report deadlines to managers.
• Compile tanker schedules, ETA data, and operational updates from SPM facilities and site teams; produce close-out summaries.
• Prepare daily, weekly, and monthly operational reports with performance indicators and actions; ensure accuracy and deadlines.
• Support incident investigations with reports, vessel records, and witness statements; maintain claims register.

Skills

Vessel scheduling

Towing coordination

Operational reporting

English proficiency

Stakeholder communication

Education

Maritime Studies degree or diploma

Tools

Excel

PowerPoint

Word

Outlook

Job description

Position purpose

Coordinate daily tugboat and fleet operations, towing arrangements, port calls, and offshore oil export activities through SPM facilities. Prepare and analyse daily, weekly, and monthly operational reports, maintain accurate records, and follow up operational activities through to completion.

Key responsibilities

Vessel movements and towing coordination

• Maintain the fleet movement schedule, vessel positions, ETAs, readiness status, and operational commitments; promptly report changes, delays, and outstanding requirements.
• Coordinate with vessel masters, port agents, and authorities on arrivals, departures, port clearances, permits, and supporting documentation.
• Coordinate tugboat mobilisation, tug-and-barge movements, and towing arrangements, including the collection and circulation of approved tow plans, vessel particulars, towing equipment records, and required survey documentation.
• Follow up voyage readiness, weather updates, operational instructions, and reporting arrangements with the responsible personnel; **escalate** issues that may affect the planned movement.
• Coordinate bunkering, supplies, transport, crew movements, and service requests with the relevant departments; monitor outstanding actions and delivery dates.

Classification societies and certification

• Liaise with classification societies and appointed surveyors to arrange survey attendance, inspections, and submission of requested documents in coordination with the Technical Department.
• Maintain trackers for class and statutory certificates, survey due dates, outstanding class items, and related actions; flag approaching deadlines to the responsible managers.
• Collect survey reports and supporting records, follow up corrective actions with vessel masters and technical personnel, and record closure once confirmed by the responsible party.

SPM export and offshore coordination

• Maintain tanker schedules and collect ETA, readiness, and operational updates from the SPM, CMMP, vessel, and site teams.
• Compile daily records of mooring, loading commencement, stoppages, resumption, completion, and unmooring, including reported quantities and reasons for delays, using approved source records.
• Prepare tanker operation close-out summaries and maintain complete files of operational checklists, correspondence, and supporting documents.
• Track recurring delays and open actions, and **escalate** reported equipment, documentation, or resource constraints to the responsible personnel.

Operational reporting and analysis

• Collect and review vessel daily progress reports for completeness and consistency, including activities, fuel and water remaining on board, consumption, and operational issues; clarify discrepancies with the reporting team.
• Prepare and analyse daily, weekly, and monthly operational reports covering fleet status, activities, performance indicators, delays, fuel consumption, outstanding actions, and matters requiring management attention.
• Prepare professional reports, business correspondence, Excel trackers, and PowerPoint presentations accurately and within agreed deadlines.
• Attend meetings, record clear minutes, and maintain action lists showing owners, due dates, progress, and closure evidence.
• Follow up maintenance and service schedules with the Technical Department and providers, and maintain visibility of their effect on vessel availability.

Incident investigation and insurance support

• Support incident investigations by collecting initial reports, photographs, vessel records, witness statements as provided, and other documents requested by the appointed investigation team.
• Maintain an incident and insurance claims register covering key dates, document requests, inspections, responsible parties, and outstanding actions.
• Coordinate authorised correspondence and follow-up with insurers, brokers, appointed surveyors, vessel masters, and company personnel until the matter is closed.
• Preserve the accuracy and confidentiality of incident records and promptly elevate urgent requests or deadlines to management.

Records and operational communication

• Maintain organised electronic files, current contact lists, certificate registers, and traceable operational correspondence.
• Coordinate crew and passenger documentation and embarkation arrangements with the Crewing Department, agents, and vessel personnel.
• Support inspections and audits through document preparation and follow-up of findings with the Technical and QHSSE teams.
• Attend vessels or sites when required and provide support outside normal office hours in accordance with agreed duty arrangements and operational needs.

Qualifications and experience

• A marine background is essential, with at least three years of relevant experience and demonstrated practical involvement in tugboat operations, towing arrangements, and tug-and-barge coordination.
• A diploma or degree in Maritime Studies, Nautical Studies, Marine Engineering, or a relevant discipline is preferred; equivalent relevant marine experience may be considered.
• Practical experience coordinating port agents, vessel arrivals and departures, clearances, and marine operational documentation.
• Experience liaising with classification societies, arranging surveys, monitoring class and statutory certification, and following up outstanding survey items with technical personnel.
• Working knowledge of maritime operational requirements, vessel documentation, and the distinction between class, flag-state, and port requirements.
• Exposure to offshore support operations, SPM facilities, or tanker loading coordination is an advantage.
• Experience supporting incident documentation and marine insurance claims is an advantage.

• Excellent written and spoken English, with advanced proficiency in preparing daily, weekly, and monthly operational reports, analysing data and trends, and presenting clear findings and recommendations.
• Advanced reporting skills in Word, Excel, and PowerPoint, including data consolidation, formulas, pivot tables, charts, dashboards, and management presentations; proficiency in Outlook and meeting minutes.

Accountability and authority

Accountable for the accuracy and timeliness of assigned reports and trackers, organised records, proactive follow-up, and prompt escalation of missing information, delays, and approaching deadlines. The officer coordinates within approved instructions and delegated authority.

Navigation, tow-plan approval, technical acceptance, safety approvals, investigation conclusions, and insurance settlements remain with the authorised managers, vessel masters, and qualified personnel. Financial commitments require the applicable management approval.

Working interfaces

Internal: Operations Manager, vessel masters, site and SPM/CMMP teams, Technical Department, QHSSE, Crewing, Logistics, Procurement, Finance, and Public Relations.

External: Port agents and authorities, classification societies, surveyors, clients, insurers, shipyards, suppliers, and service providers.