Manager, School Success, UAE

Toddle; Abu Dhabi Emirate; On-site; AED 120,000 - 180,000; Full time

Benefits offered by this job

Flexibility to work from anywhere

No cap on sick or casual leaves

Special paid leaves for significant life events

Job summary

Keka Technologies Private Limited is seeking a passionate School Success Manager to lead engagement and retention efforts for 50-60 schools. This role involves onboarding, training, and providing support to ensure schools maximize their use of Toddle.

The ideal candidate should be tech-savvy, possess excellent communication skills, and have a strong passion for utilizing technology in education. The position offers flexibility and an industry-best leave policy.

Qualifications

• Experience working in a similar role.
• Ability to quickly learn new technology tools.
• Strong communication skills.

Responsibilities

• Coordinate onboarding of new schools.
• Train schools on using Toddle.
• Analyze and improve school interactions.

Skills

Passion for technology in education

Tech-savvy

Excellent communication skills in English

Understanding of progressive curriculums

Prior experience in B2B organizations

Job description

Here’s what you’ll be doing

We are looking for a diligent, driven, passionate person for our efforts on engagement and retention of our schools in a high-growth environment.

The School Success Manager will work with a set of 50-60 schools and deliver the following:

• Onboard: Coordinate the setting up of accounts of new schools
• Train: Work closely with the schools to ensure they are trained in Toddle
• Engage: Proactively look at schools to ensure that they get the most out of Toddle

The School Success Manager will work directly with the School Success Lead and will be supported by designers, developers, content writers, and data analysts. The north star metric for the School Success Manager is the school’s happiness.

Key Responsibilities

The School Success Manager role can be split into three key functions: Reactive Support, Proactive Support & Onsite Support.

Reactive Support

• Cater to the training requests received from schools
• Coordinate the closing of bugs/requests received from schools through emails or other communication channels

Proactive Support

• Ideate and devise ways to continuously improve our interactions with the schools
• Analyse the usage details from their partner schools and work to improve on the same
• Maintain academic calendars for your partner schools and reach out to them proactively
• Help create training content that we can share with schools to help them use Toddle better
• Help create pedagogical content to support the understanding of the users

Onsite Support

• Extensively travel to schools in the UAE region for training & leadership connects
• You can expect upto 3 days of travel in a week

Is this someone that looks like you?

• Passionate about technology and the impact it can create in education
• Tech-savvy and can quickly learn new technology tools
• Has knowledge of progressive curriculums such as IB PYP, IB MYP, IB DP, IGCSE etc (not mandatory)
• Has prior experience working in a similar role in a B2B organisation (not mandatory)
• Has excellent written and oral communication skills in English
• We deeply value building the right culture at Toddle, and these are a few things that we look for in each hire – Coach-ability, Curiosity, Ownership, Hustle and Humility
• Based anywhere in Dubai & Abu Dhabi

Here are a few more benefits

1. Flexibility at work

• Work from anywhere - home, co-working space, cafe or even the hills.
• Block \"no-meeting hours\" to enable uninterrupted focused work.
• Work across different projects & teams to develop skills outside of your core expertise.

3. Industry-best leave policy

We trust you fully on your commitment to our mission and your judgment on planning your time and taking leaves:

• No cap on the number of sick or casual leaves.
• Special paid leaves for childbirth, wedding etc.
• And if in any circumstance you feel burnt out, there is a little something for this too!

4. No bell curve performance evaluations

We put in a lot of work to hire the best, and therefore, we don’t expect anyone to deliver less than the best!

5. And yes, a super fun and diverse group of folks to collaborate and grow with.