MANAGER - QUALITY & RISK MANAGEMENT

We One; Dubai; On-site; AED 350,000 - 520,000; Full time

Job summary

We One is seeking a senior leader to design, implement and continuously improve Quality, Risk and Governance frameworks across the organization in the UAE. The role ensures robust enterprise risk management, ISO-aligned quality systems and data-driven performance management while driving continuous improvement and digital enablement.

You will embed a culture of quality and risk awareness, align with corporate strategy, enhance customer satisfaction, and position the company for excellence

Qualifications

• Bachelor's degree in business administration, quality management, engineering or related field.
• Master’s degree (MBA or equivalent) is desirable.
• ISO Lead Auditor certification is preferred.
• Risk management certification (CRMP / ISO 31000) is preferred.
• 8 years of experience in quality management, CI or related roles.
• Experience with ISO implementation, audit management and risk frameworks.
• Experience in multi-service environments (e.g., FM, outsourcing, security, recruitment) is preferred.

Responsibilities

• Develop and lead enterprise risk management framework across all units.
• Establish business continuity plans for operational resilience.
• Own ISO and quality certifications, ensure audit readiness.
• Lead internal and external audit programs and corrective actions.
• Define and implement a Quality Management System aligned to ISO/EFQM.
• Drive a structured Continuous Improvement program and KPI tracking.
• Establish enterprise KPI frameworks and performance dashboards.
• Oversee risk and internal control frameworks including risk appetite and reporting.
• Lead process re-engineering to improve service delivery and efficiency.
• Drive digital enablement of quality and risk processes and systems.
• Manage stakeholder feedback and translate insights into improvements.
• Promote culture of quality, risk awareness and change adoption.

Skills

Quality management

Risk management

Continuous improvement

ISO standards

Audit management

KPI design

Data-driven decisions

Education

Bachelor's degree in business administration / quality management / engineering

Master’s degree (MBA or equivalent)

Tools

ISO Lead Auditor

Risk Management certification (CRMP / ISO 31000)

Job description

Job Summary

The role will be responsible for leading the design, implementation, and continuous improvement of Quality, Risk, and Governance frameworks across We One. The role ensures the organization operates with robust enterprise risk management, ISO-aligned quality systems, and data-driven performance management, while driving continuous improvement, operational excellence, and digital enablement.

The position plays a critical role in embedding a culture of quality, risk awareness, and continuous improvement, ensuring alignment with corporate strategy, enhancing customer satisfaction, and positioning the organization for excellence recognition (e.g. EFQM, quality awards).

Key Accountabilities

1. 1, Develop and lead the Enterprise Risk Management (ERM) framework, including risk identification, assessment, mitigation, reporting, and governance across all business units.
2. 2. Establish and maintain Business Continuity Management (BCM) plans to ensure operational resilience and readiness for disruptions.
3. 3. Own and manage ISO and quality certifications, ensuring full compliance, audit readiness, and continuous alignment with international standards.
4. 4. Lead internal and external audit programs, ensuring timely closure of findings, root cause analysis, and sustainable corrective actions.
5. 5. Define and implement a Quality Management System (QMS) aligned to ISO and EFQM frameworks, embedding best practices across operations.
6. 6. Assist in driving a structured Continuous Improvement (CI) program, including CI pipeline management, CI methodology deployment, and tracking of efficiency gains and cost savings.
7. 7. Establish and govern enterprise KPI frameworks and performance dashboards, ensuring data accuracy, standardization, and alignment with strategic objectives.
8. 8. Implement and oversee risk and internal control frameworks (e.g., RICS), including risk appetite definition, reporting cadence, and escalation mechanisms.
9. 9. Lead process re-engineering and optimization initiatives, improving service delivery, productivity, and cost efficiency across all business lines.
10. 10. Drive digital enablement of quality and risk processes, including implementation of systems for audit tracking, risk registers, KPIs, and CI logs.
11. 11. Manage stakeholder feedback mechanisms, including customer satisfaction, employee engagement, and service quality assessments, translating insights into actionable improvements.
12. 12, Promote a culture of quality, risk awareness, and continuous improvement, including coaching business units, supporting risk champions, and driving change adoption.

Qualifications, Experience and Skills

Essential Qualification: Bachelor's degree in business administration, quality management, engineering, or a related field.

Desirable Qualification: Master’s degree (MBA or equivalent). Professional certifications such as:

• ISO Lead Auditor, and Risk Management certification (e.g., CRMP, ISO 31000)

Work Experience:

• Experience 8 years in quality management, continuous improvement, or a related role within the security services, manpower outsourcing, recruitment, facility management.
• Experience in ISO implementation and audit management, Enterprise risk management frameworks, Continuous improvement and operational excellence programs, KPI design, performance management, and reporting
• Experience in multi-service environments (e.g., FM, outsourcing, security, recruitment) preferred.