Manager - Customer Due Diligence

HSBC Holdings plc; Dubai; Hybrid; AED 391,000 - 614,000; Full time

Job summary

HSBC Holdings plc in Dubai seeks a Manager – Customer Due Diligence to lead CDD and tax reporting programs across UAE Wealth and Personal Banking. This role ensures regulatory obligations and Group standards are met while driving continuous improvement.

You will oversee governance, reporting, risk management, and collaboration with Compliance, Operations, and Relationship Managers to implement best practices and training, with a hybrid work arrangement.

Qualifications

• Strong understanding of financial crime, Customer Due Diligence, AML/KYC activities, sanctions, counter-terrorist financing and proliferation-financing risks.
• Knowledge of UAE regulatory environment and Group requirements.
• Leadership and change-management experience in financial services or similar.
• Program and project-management capability with ability to manage multiple projects.
• Strong influencing and communication skills to interact with stakeholders at all levels.
• 3 year graduation degree is essential for UAE visa and work permit; attestations/equivalency may be required.
• UAE National with Family Book is preferred.

Responsibilities

• Oversee the Customer Due Diligence/Customer Tax Reporting programmes; manage delivery of CDD activities across UAE Wealth and Personal Banking.
• Drive risk mitigation and control effectiveness by implementing robust CDD controls and escalating risks.
• Manage quality assurance and remediation; oversee audits and second-line reviews.
• Provide governance, reporting and stakeholder updates to senior management and committees.
• Ensure regulatory and policy compliance with Group standards and local requirements.
• Lead collaboration with Compliance, Operations, Relationship Managers and Change Delivery to implement best practices and trainings.

Skills

CDD expertise

Leadership

Regulatory knowledge

Project management

Communication

Change management

Stakeholder communication

Influencing skills

Risk management

Education

3 year graduation degree

Job description

Location

Dubai, Dubai, AE, -

Brand

HSBC

Area of Interest

Role Workstyle

Hybrid Worker

Some careers prize diversity more than others.

If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.

HSBC aims to be the international bank of choice for affluent customers, supporting their domestic and international banking, and holistic wealth management needs. We help customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs around the world.

Manager – Customer Due Diligence ensures that requirements are delivered according to agreed priorities and in line with regulatory obligations, HSBC Group standards and internal policies. Also supports decision-making on Customer Due Diligence solutions and escalates issues, risks and dependencies when required. The role leads the implementation, governance, reporting and continuous improvement of Customer Due Diligence across Wealth and Personal Banking in the United Arab Emirates. Its purpose is to ensure that customer risks are properly understood and managed while HSBC meets its financial crime, regulatory and internal control obligations.

Role Responsibilities

• Oversee the Customer Due Diligence/ Customer Tax Reporting programmes
  Manage delivery of Customer Due Diligence and Customer Tax Reporting activities across UAE Wealth and Personal Banking, aligned with agreed priorities.
• Drive risk mitigation and control effectiveness
  Implement robust CDD controls, monitor financial-crime risks and ensure significant or emerging operational risks are escalated appropriately.
• Manage quality assurance and remediation
  Oversee CDD quality control, quality assurance, audit and second-line reviews, ensuring identified issues and remediation actions are completed on time.
• Provide governance, reporting and stakeholder updates
  Produce regular and ad-hoc reports, maintain accurate risk metrics and provide clear updates to senior management, risk committees and programme stakeholders.
• Ensure regulatory and policy compliance
  Confirm that CDD processes comply with Group standards, local regulatory requirements, internal policies and audit or regulatory recommendations.
• Lead collaboration and continuous improvement
  Work with Compliance, Operations, Relationship Managers, Change Delivery and other business teams to implement best practice, improve processes and support training and communication activities.

Role Requirements

• Financial-crime and Customer Due Diligence expertise
  Strong understanding of financial crime, Customer Due Diligence, AML/KYC activities, sanctions, counter-terrorist financing and proliferation-financing risks.
• Banking and regulatory knowledge
  Knowledge of retail banking and financial services products, together with an understanding of the UAE regulatory environment and applicable Group requirements.
• Leadership and change-management experience
  Experience creating or leading teams, managing reorganisations and implementing change in a financial-services or comparable environment.
• Programme and project-management capability
  Proven ability to manage multiple projects, prioritise competing demands, plan effectively and deliver outcomes to deadlines.
• Strong influencing and communication skills
  Ability to communicate and negotiate effectively at all organisational levels, build cross-functional relationships, explain risk‑management requirements and influence stakeholders towards practical solutions.
• 3 year graduation degree is essential for obtaining a UAE visa and work permit. If your university certificate is from outside the UAE, up-to-date attestations and equivalency are also mandatory (Recognition of Higher Education Qualifications Issued Outside The UAE.
• UAE National with Family Book

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

We believe diversity brings benefits for our customers, our business and our people. Different ideas and perspectives help us innovate, manage risk and grow the business in a sustainable way. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hong Kong and Shanghai Banking Corporation Limited.