Manager Branch Operations - Abu Dhabi (UAE National role)

HSBC; Abu Dhabi; On-site; AED 180,000 - 300,000; Full time

Benefits offered by this job

Flexible working options

Career development opportunities

Job summary

HSBC in Abu Dhabi is seeking an experienced operations leader to plan, direct and control branch operations and administration. You will ensure high standards of service, manage back-office activities, and oversee cash treasury functions with strong control.

The role requires auditing discipline, risk awareness and a focus on customer-centric operations. The ideal candidate brings proven branch operations management experience, leadership skills, and deep knowledge of relevant products,

Qualifications

• Experience in Branch Operations Management and control.
• Proven leadership and resource management abilities.
• Strong understanding of products and procedures.
• Knowledge of risk, compliance and audit standards.
• Excellent planning and organizational skills.
• Graduation degree is essential for UAE visa eligibility.

Responsibilities

• Plan, direct and control branch operations and back-office support.
• Review audit reports and ensure recommendations are implemented.
• Evaluate operational efficiency and service quality against objectives.
• Approve reconciliations, certify suspense accounts and ensure accuracy.
• Manage branch cash treasury functions and safeguarding of keys.
• Promote customer-centric culture and cross-sell where appropriate.

Skills

Leadership & people management

Risk & compliance awareness

Planning & organizational skills

Product knowledge & procedures

Audit & control understanding

UAE visa qualification awareness

Education

Bachelor's degree required

Job description

Operational Unit Overview

Operations unit plays a key role in the Branch's structure and is primarily responsible for managing the administrative and operational functions of branch thereby facilitating business lines to deliver a more efficient and customer-focused service

Responsibilities

• To plan, direct and control all activities related to the operations and administration of the branch including all back office support services to both personal and corporate customers to achieve a high standard of personalized, effective and efficient customer service while ensuring a high level of operational control. In addition, support the branch in other areas where required.
• To review at regular intervals recent audit reports issued by internal and external auditors and local authorities, to ensure that the recommendations covering the branch have been implemented and maintained, unless dispensation has been obtained for the same. Further review on daily basis any exception reports pertaining to branches are monitored through on Demand system.
• To review at regular intervals, the operational efficiency and quality of services provided to customers by their area of operations by an evaluation of workflows, division of work, allocation of responsibilities, and authorized limits in line with strategic and operating objectives.
• The jobholder is the AssureNet approver and responsible of monthly certifying suspense account after the reconciler and reviewer has signed off their respective accounts. Before sign-off, the approver must ensure that the GL balance at period-end has been reconciled and substantiated and that any un-reconciled or unsubstantiated open items have been reported correctly on AssureNet.
• As account owner; the jobholder should also conduct a final review and provide approval that all accounts have been reconciled, substantiated and approved or that exceptions have been correctly recorded.
• Manage branch cash treasury functions, custody of one set of keys of the main cash treasury and control of cash movements.
• Maintain operational standards and efficiency to minimize operational risks.
• Ensure key business/function stakeholders have awareness of the reason and requirement to manage their bank records in line with policy.
• Encourage and develop a customer centric work culture and optimize internal and external customer satisfaction.
• Encourage staff to cross-sell associated retail products where applicable as per guidelines and closely monitor progress.

Qualifications

• Experienced in Branch Operations Management.
• Proven ability in team leadership, people and resource management.
• In depth understanding of products and procedures.
• Knowledge and understanding of relevant risk/ compliance/ audit standards.
• Planning and organizational skills.
• A graduation degree is essential for obtaining a UAE visa and work permit. If your university certificate is from outside the UAE, up-to-date attestations and equivalency are also mandatory (Recognition of Higher Education Qualifications Issued Outside The UAE)

Benefits

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. We believe diversity brings benefits for our customers, our business and our people. Different ideas and perspectives help us innovate, manage risk and grow the business in a sustainable way. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hong Kong and Shanghai Banking Corporation Limited.