Malayalam-Speaking Concierge | Dubai Guest Experience

PeakNet; Dubai; On-site; AED 48,000 - 58,000; Full time

Job summary

PeakNet in Dubai is seeking a Concierge fluent in Malayalam to join our hospitality team. You will be the first point of contact for guests, providing exceptional service, information, and assistance to ensure a smooth stay.

Strong communication in English is required; you should multitask, handle guest requests, and maintain a welcoming lobby. Flexible hours including weekends and holidays are expected; prior customer service experience is preferred but not required.

Qualifications

• Must be fluent in Malayalam (spoken and written).
• Excellent communication skills in English (spoken).
• Previous experience in a customer service role preferred but not required.

Responsibilities

• Greet guests upon arrival and assist with check-in process.
• Provide information about hotel amenities, services, and local attractions.
• Make reservations for guests at restaurants or other venues.
• Handle guest requests and complaints in a timely and professional manner.
• Maintain a clean and organized lobby area.
• Monitor guest activity to ensure safety and security of the hotel premises.
• Assist with luggage handling and transportation arrangements as needed.

Skills

Malayalam fluency

English communication

Customer service experience

Job description

PeakNet in Dubai is seeking a Concierge fluent in Malayalam to join our hospitality team. You will be the first point of contact for guests, providing exceptional service, information, and assistance to ensure a smooth stay.

Strong communication in English is required; you should multitask, handle guest requests, and maintain a welcoming lobby. Flexible hours including weekends and holidays are expected; prior customer service experience is preferred but not required.