Maintenance Technician - Elevators & Escalators

KONE; Abu Dhabi; On-site; AED 60,000 - 80,000; Full time

Job summary

A global leader in elevators and escalators is seeking a Maintenance Technician in Abu Dhabi to ensure high-quality service and customer satisfaction. Candidates should possess a vocational engineering diploma and at least 5 years of experience in preventive maintenance and troubleshooting within the elevator industry. Strong English communication skills and a valid GCC driving license are preferred. Join a dedicated team that prioritizes safety and efficiency in service operations.

Qualifications

• Minimum 5 years of solid preventive maintenance and troubleshooting experience with a reputed elevator company is a must.
• Candidates with basic IT and digital skills will be preferred.

Responsibilities

• Ensure customer satisfaction through proactive and precise on-site communication.
• Perform regular maintenance checks and tasks, as well as attending call-outs.
• Accountable for equipment safety and identifying site risks.

Skills

Customer relationship management

Preventive maintenance

Troubleshooting

Basic IT skills

English communication skills

Education

ITI/Vocational Certificate course/Diploma Engineering in Electrical/Electronics/Automation

Job description

Certified as a Top Employer for UAE, Qatar, KSA, and Oman; KONE is dedicated to a better world of work and exhibits this through excellent people practices.

We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency from the team putting our people first and creating a workplace that nurtures collaboration, diversity, growth, and well-being.

KONE Middle East, Turkey & Africa (KMTA) is embarking upon an exciting growth phase through direct presence in 7 regions to complement our growth plans, we are looking for Maintenance Technicians with a service mindset to provide professional service to our customers. In this role, you will be at the core of KONE - an everyday hero who makes people's lives easier. You will work towards ensuring quality service, improving equipment safety and performance, and promoting regular and proactive on-site communication to the customer and the people using the equipment. As a maintenance technician, you will be performing regular maintenance checks and tasks, as well as attending call-outs.

Responsibilities

• Customer relationship management: Responsible for customer satisfaction through quality of service and regular, proactive, and precise on-site communication (callout ETA, job performed, etc)
• Responsible for accurate and real-time back reporting of work performed (at the equipment level)
• Accountable for equipment safety and performance
• Accountable for identifying site risks, and communicating them to his supervisor
• Accountable to take immediate action on-site in case of high-risk identification and to apply the escalation procedure
• Accountable for identifying “unplanned” service repairs based on the equipment needs.

Service operations

• Accountable for the end-users and the site safety
• Responsible for safe working practices and carrying out the operations according to maintenance instructions and safety instructions.
• Accountable for the execution of the service visits (planned maintenance, callouts, and service repairs) respecting the schedule and time limit (callout), the quality standards, the time allocation, and the processes
• Accountable for raising sales to lead to his supervisor
• Accountable for exact and timely back reporting of the work done according to the process
• Responsible for submitting timesheets based on the execution
• Responsible for keeping the service tooling, van, instruments, etc safe, maintained, and in good condition
• Responsible for regular updates of his supervisor on all relevant information

Requirements

• ITI/Vocational Certificate course /Diploma Engineering in Electrical/Electronics/Automation streams or equivalent
• Good verbal and written English communication skills
• Candidates with basic IT skills will be given a preference
• Candidates with basic digital foundation skills will be the right candidate for this position
• Minimum 5 years of solid Preventive Maintenance and Troubleshooting experience with a reputed elevator company is a must
• Having a valid GCC driving license is an added advantage

Please note that KONE has never and will never ask candidates to pay to submit their applications to us. If you would like to find out more about opportunities at KONE in your location, please visit our KONE careers website.