Mail Services Coordinator

JLL; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A global real estate firm in Dubai is seeking a Mail & Supplies Specialist to oversee mail room operations, coordinate mail handling, and provide reception coverage. Ideal candidates will have strong customer service skills and be proficient in Microsoft Office. This role promotes an inclusive work culture with diverse opportunities for growth.

Benefits

Inclusive corporate culture

Total Rewards program

Career development opportunities

Qualifications

• Experience in hospitality industry or strong customer service experience.
• Excellent verbal and written communication skills.
• Proficient with Microsoft Office tools.
• Strong organizational skills.
• Good problem-solving ability.
• Strong customer focus.
• Fluency in English and local language.

Responsibilities

• Manage incoming/outgoing mail and courier services.
• Coordinate mail handling across buildings.
• Liaise effectively with the team.
• Maintain stock levels of mail consumables.
• Provide reception coverage as needed.
• Assist in training Receptionist Floats.

Skills

Customer service experience

Excellent verbal communication

Excellent written communication

Microsoft Office proficiency

Problem solving

Organizational skills

Strong customer focus

Fluency in English

Job description

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

About JLL

JLL is a firm specializing in real estate. We help organizations around the world achieve their ambitions by owning occupying and investing in real estate to innovate with the changing real estate industry create lasting professional connections through sharing different perspectives and you can join us at JLL!

Role Purpose

The Mail & Supplies Specialist reports to the Office Services Coordinator and is responsible for effectively and efficiently running the mail room by managing the overall mail and courier activity within the building.

What this job involves

• Manage incoming / outgoing mail and courier services.
• Coordinate mail handling across buildings and effectively liaise with the team.
• Receive direct and relay mail related correspondence (telephone fax & email scans).
• Suggest ways to make mail processes and records more effective and efficient.
• Present necessary data to manager about activity in the mail room.
• Monitor and maintain mail consumables stock according to agreed par‑stock levels.
• Provide reception coverage and assistance if required and be familiar with basic Receptionist Role & Responsibilities.
• Maintain frequent contact with key business partners and stay up-to-date with their departmental mail requirements.
• Prepare for/attend:
  • Weekly catch up meeting with Office Services Coordinator & Facilities Manager
  • Bi‑Weekly team meetings
• Be familiar & adhere to Office Services internal procedures.
• Handle and update allocated daily Trouble Ticket requests not less than twice a day when still pending.
• Assist in training the Receptionist Floats
• Support the wider JLL on‑site team
• As front line employee act as an ambassador of the Integrated Facilities Management program
• Ensure accurate and detailed hand over is planned & passed on (for tasks for which being responsible) if absent from the business.
• All other tasks and duties as required.

Sound like you To apply you need to be / have:

• Experience in hospitality industry or strong customer service experience
• Excellent verbal & written communication
• Proficient with the use of Microsoft Office tools
• Problem solving
• Good organizational skills
• Strong customer focus
• Fluency in English and local language

What you can expect from us

• An entrepreneurial inclusive culture. One where we succeed together across the desk and around the globe. Where like‑minded people work naturally together to achieve great things.
• Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career recognition wellbeing benefits and pay.
• Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you…

Location: On‑site Dubai ARE

We encourage you to apply even if you dont meet all the requirements. We’re interested in getting to know you and what you bring to the table!

For employees in the United States please see a full copy of our Equal Employment Opportunity and Affidavit Action policy here.

For candidates in the United States please see a full copy of our Equal Employment Opportunity and Affidavit Action policy here.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may contact us at Accommodation Requests.